IT Intern

Tenth Revolution Group; Philadelphia (Philadelphia County); On-site; USD 20,664 - 27,552; Part time

Job summary

Tenth Revolution Group seeks an IT Intern to provide onsite IT support for internal staff 2 days a week. You will be the primary point of contact for our global service desk, handling incidents and requests efficiently and assisting in deploying IT hardware and software.

The ideal candidate will be studying IT or have prior IT support experience. A logical approach to troubleshooting and a customer-centric attitude are essential for success in this role.

Qualifications

• Currently studying IT or possess prior IT support experience.
• Ability to demonstrate a logical approach to troubleshooting.
• Ability to work independently and a willingness to learn.

Responsibilities

• Log and capture information for all IT incidents and requests.
• Respond to tickets raised by the Service Desk within SLA.
• Triage Service Desk tickets and provide troubleshooting.

Skills

Knowledge of Microsoft Office

Windows Operating Systems

Troubleshooting

Customer Service

Education

Currently studying IT or prior IT support experience

Job description

The IT intern will provide onsite IT support to our internal staff for 2 days a week. They will act as the primary face‑to‑face contact for our global service desk, ensuring all incidents and requests are logged and triaged correctly. Additionally, the IT intern will assist in deploying and maintaining IT hardware and software onsite, and support asset management for our service desk.

Responsibilities

• Responsible for logging and capturing all information in the Service Desk for all IT incidents & requests raised via email, telephone, chat or walk‑up for the respective site.
• Respond to tickets raised by the Service Desk within SLA.
• Undertake triage of Service Desk tickets prior to escalation to other teams including 1st line troubleshooting and investigation.
• Support our global service desk by acting as remote hands for support to Desktop PC’s, Printers, Telephony systems & physical network assets.
• Responsible for the logging, distributing & shipping of all IT assets for the respective site.
• Knowledge of Microsoft Office & Windows Operating Systems.
• Ability to demonstrate a logical approach to troubleshooting.
• Ability to work independently with a willingness to learn new technologies.
• Passionate about delivering good customer service.
• Enthusiastic with a ‘can‑do’ attitude.

Qualifications

• Currently studying IT or prior IT support experience

It is the policy of Tenth Revolution Group to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law.