IT Intern

adient; Plymouth (MI); On-site; USD 28,000 - 34,000; Full time

Job summary

Adient is seeking an IT Intern to support Infrastructure Services across hosting, network, endpoint devices, ITSM and conference room technology. You will document processes, assist in data analysis, and coordinate projects during a 40-hour weekly summer program in Plymouth, MI.

The role emphasizes hands-on involvement with SCCM, endpoint management, and security hygiene, while developing documentation and reporting skills in a multinational setting.

Qualifications

• Must be currently enrolled in an accredited university pursuing a four-year undergraduate or graduate degree in Information Technology or Computer Science
• Minimum GPA of 3.0
• Available to work up to 40 hours per week
• Strong Microsoft skills: Excel, SharePoint, Teams, PowerPoint, Outlook, OneDrive; Power Automate is a plus

Responsibilities

• Document infrastructure services processes, knowledge articles, inventories, standards and support procedures across hosting, network, field services, ITSM, and conference room technology
• Assist with data gathering, analysis and reporting using Excel, SharePoint Lists, PowerPoint, Teams and OneDrive to improve service visibility
• Support infrastructure projects including server documentation, network inventories, site readiness, hardware refresh planning and process improvements
• Track endpoint device activities and lifecycle data, assist with device inventories and support coordination
• Provide SCCM related support: inventory validation, software deployment tracking, patching, reporting, and documentation
• Develop awareness of threat and vulnerability management and coordinate remediation activities
• Support ITSM processes by organizing incident, request, change, problem, knowledge and service catalog information
• Maintain conference room documentation, equipment inventories and troubleshooting guides
• Collaborate with internal teams, vendors and stakeholders to meet day-to-day operational needs

Skills

Analytical

Documentation

Communication

Teamwork

Microsoft Office

Education

Information Technology or Computer Science

Tools

Excel

SharePoint

PowerPoint

Teams

OneDrive

SCCM

ITSM

Job description

JOB DESCRIPTION

The IT Intern is responsible for supporting the Infrastructure Services team across core IT service areas including hosting, network, field services, IT service management (ITSM), conference room technology,end-user support, and endpoint device support.This role will assist with documentation, data analysis, process improvement, project coordination, operational support activities, and awareness of endpoint management, SCCM, and threat and vulnerability processes.

Summer Interns work onsite 40 hours per week (full-time), with a targeted start date of May 3, 2027 through August 12, 2027.

Job Responsibilities:

• Assist with documenting infrastructure services processes, knowledge articles, inventories, standards, and support procedures across hosting, network, field services, ITSM, and conference room technology.

• Support data gathering, analysis, and reporting using Microsoft Excel, SharePoint Lists, PowerPoint, Teams, and OneDrive to improve visibility into service performance, project status, and operational activities.

• Assist with infrastructure-related projects including server and hosting documentation, network device inventories, site readiness activities, hardware refresh planning, and operational process improvements.

• Support field servicesand end-user endpoint deviceactivities by helping tracklaptops, desktops, mobile devices, peripherals, site support needs, device lifecycle data,printer information,and follow-up actions with support teams.

• Assist with endpoint management and SCCM-related support activities, including inventory validation, software deployment tracking, patching coordination, reporting, and documentation under the guidance of infrastructure and endpoint support teams.

• Develop awareness of threat and vulnerability management practices by supporting documentation, tracking, reporting, remediation follow-up, and coordination activities related to endpoint and infrastructure security hygiene.

• Assist with ITSM process support, including organizing incident, request, change, problem, knowledge, and service catalog information to improve process quality and service delivery.

• Help maintain conference room support documentation, equipment inventories, troubleshooting guides, and service coordination notes for standard and executive meeting spaces.

• Collaborate with internal customers, infrastructure engineers, network teams, field services technicians, service desk teams, vendors, and business stakeholders to support day-to-day operational needs.

Qualifications:

• Must be currently enrolled in an accredited university and working towards a four-year undergraduate degree or graduate degree in Information Technology or Computer Science

• Available to work up to 40 hours per week

• Minimum overall GPA of at least 3.0.

• Strong Microsoft skills, including Excel, SharePoint, Teams, PowerPoint, Outlook, and OneDrive; experience with SharePoint Lists, basic reporting, or Power Automate is a plus.

• Interest in infrastructure services, including hosting, network, workplace technology, field support,endpoint device support, SCCM,ITSM, service desk operations, conference room support, and threat and vulnerability awareness.

• Strong analytical, organizational, documentation, and communication skills with the ability to convert technical information into clear, usable content.

• Ability to work collaboratively with technical teams, business users, vendors, and support groups in a fast-paced environment.

• Project coordination skills, attention to detail, and willingness to learn infrastructure operations and IT service management processes.

PRIMARY LOCATION

Central Tech Unit Plymouth MI