IT Intern

Flexsteel Industries Inc.; Dubuque (IA); On-site; USD 21,000 - 29,000; Full time

Job summary

Flexsteel Industries Inc. is seeking an IT intern to gain hands-on exposure across end-user support, systems administration, networking, and business application support.

You will diagnose and resolve hardware and software issues while contributing to assigned project work. This role emphasizes customer service and ITIL-based practices, with collaboration across teams and opportunities to present project updates.

Qualifications

• Pursuing Bachelor’s Degree in IT with expected completion in the second year.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office applications including Excel and PowerPoint.

Responsibilities

• Troubleshooting basic network and hardware trouble tickets
• Document internal procedures
• Excellent customer service skills
• Follow helpdesk/desktop support best practices (ITIL-centric) to ensure accurate, timely problem resolution
• Demonstrates basic knowledge of general IT Systems and network concepts, principles, and procedures
• All other duties as assigned

Skills

Customer service

Communication

IT knowledge

ITIL concepts

Education

Bachelor's Degree in IT

Tools

Microsoft Office

Job description

PRIMARY FUNCTION

The role provides broad exposure across multiple areas of IT—including end-user support, systems administration, networking, hardware/software troubleshooting, programming and business application support. The IT intern will be responsible for or assist in diagnosing and resolving issues related to computer hardware and software, including assigned project work.

MAJOR DUTIES AND RESPONSIBLITIES

• Troubleshooting basic network and hardware trouble tickets
• Document internal procedures
• Excellent customer service skills.
• Follow helpdesk/desktop support best practices (ITIL-centric) to ensure accurate, timely problem resolution
• Demonstrates basic knowledge of general IT Systems and network concepts, principles, and procedures
• All other duties as assigned

EDUCATION AND EXPERIENCE

• Pursuing Bachelor’s Degree in IT (must be completed with second year).
• Strong communication and interpersonal skills.
• Proficient in suit of Microsoft office applications including but not limited to Excel and PowerPoint.

What Your Summer Will Look Like

• Gain hands-on, project-based experience connected to your field of study
• Contribute to meaningful, real-world work with business impact
• Build leadership visibility through project updates, presentations, and networking opportunities
• Collaborate across functions and teams to understand how the business works
• Participate in intern-specific events, development sessions, and community-building activities
• Sponsorship is not available for this position**