IT Intern

Jefferson County Educational Service Center; Steubenville (OH); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Jefferson County Educational Service Center in Steubenville, OH invites applications for an IT Intern in the Technology department. The role provides hands-on experience assisting with daily IT operations, troubleshooting, and supporting IT projects in a professional environment.

The intern gains practical skills while applying classroom knowledge, work with hardware, software, and cloud-related tasks, and learn under supervision of the CIO and IT staff.

Qualifications

• Education:Currently enrolled in or a recent graduate of a Bachelor's or Associate's degree program in Information Technology, Computer Science, Computer Engineering, or a related field.

Responsibilities

• Technical Support:Provide first-level technical support to employees for hardware, software, and network-related issues, via phone, email, or in person.
• Hardware and Software Management:Assist with installation, configuration, deployment and maintenance of computers, printers, mobile devices, and other IT equipment.
• System Maintenance:Help maintain and monitor IT infrastructure systems, perform software updates, and conduct system backups.
• Troubleshooting:Log, troubleshoot, and resolve technical issues, escalating complex problems to senior IT personnel as needed.
• Documentation and Inventory:Assist in maintaining accurate inventory of IT assets and documenting system configurations, processes, and troubleshooting steps.
• Project Assistance:Participate in IT projects such as system upgrades, migrations (e.g., to cloud services), and application development tasks under guidance.
• User Account Management:Create, modify, and remove user accounts in systems like Active Directory, Google Admin, or Office 365

Skills

Hardware basics

OS familiarity

Networking concepts

MS Office

Programming basics

Education

Bachelor's or Associate's degree in IT/CS/CE

Tools

Active Directory

Google Admin

Office 365

Job description

Position Title: IT Intern

Department/Section: Technology

Supervisor: CIO / Building and Grounds Director

SUMMARY OF FUNCTION:

The IT Intern will assist our Information Technology department with daily operations, troubleshooting technical issues, and supporting various IT projects. This position offers hands‑on experience in a professional environment, allowing the intern to apply classroom knowledge and develop practical skills in a corporate setting.

Key Responsibilities

• Technical Support:Provide first-level technical support to employees for hardware, software, and network-related issues, via phone, email, or in person.
• Hardware and Software Management:Assist with the installation, configuration, deployment, and maintenance of computers, printers, mobile devices, and other IT equipment.
• System Maintenance:Help maintain and monitor IT infrastructure systems, perform software updates, and conduct system backups.
• Troubleshooting:Log, troubleshoot, and resolve technical issues, escalating complex problems to senior IT personnel as needed.
• Documentation and Inventory:Assist in maintaining accurate inventory of IT assets and documenting system configurations, processes, and troubleshooting steps.
• Project Assistance:Participate in IT projects such as system upgrades, migrations (e.g., to cloud services), and application development tasks under guidance.
• User Account Management:Create, modify, and remove user accounts in systems like Active Directory, Google Admin, or Office 365

Qualifications and Skills

• Education:Currently enrolled in or a recent graduate of a Bachelor's or Associate's degree program in Information Technology, Computer Science, Computer Engineering, or a related field.

Technical Knowledge

• Basic understanding of computer hardware, operating systems (Windows, macOS, Linux), and networking concepts (LAN/WAN, VPN).
• Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Knowledge of programming/scripting languages (e.g., Python, Java, JavaScript) or cloud platforms (e.g., AWS, Azure) is a plus, depending on the role's focus.

Soft Skills

• Strong problem-solving and analytical skills.
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively in a team environment.
• Eagerness to learn, a positive attitude, and a strong work ethic.
• Attention to detail and strong organizational skills.

Physical Requirements

Ability to lift and carry equipment (up to 30 lbs.) and occasionally crawl under desks to access equipment