Intern - Information Technology

Muscatine-Power-and-Wate; Muscatine (IA); On-site; USD 23,000 - 28,000; Full time

Job summary

Muscatine-Power-and-Wate is offering an IT internship in Muscatine, IA. The role supports IT operations, cybersecurity awareness, and data analytics while providing exposure to enterprise technologies such as Microsoft 365 and Power BI.

The intern will configure devices, assist with software updates, and help develop dashboards and automated workflows. Applicants should be pursuing an IT/CS-related degree and demonstrate strong problem-solving and teamwork skills.

Qualifications

• Pursuing a degree in Information Technology, Information Systems, Computer Science, Cybersecurity, Computer Engineering, Data Analytics, or related field.
• Demonstrates strong problem-solving, analytical thinking, and communication skills.
• Shows attention to detail and ability to work both independently and in a team.

Responsibilities

• Assist IT operations: configure devices, install software, and set up workstations.
• Provide first-level support and help resolve service desk tickets.
• Support cybersecurity awareness, auditing, and documentation activities.
• Develop Power BI reports, dashboards, and data validation routines.
• Assist with Microsoft 365 administration and collaboration tools.

Skills

Problem-solving

Analytical skills

Verbal communication

Written communication

Attention to detail

Teamwork

Customer service

Independent work

Education

Pursuing IT/CS/Cybersecurity/Data Analytics degree

Tools

Microsoft Windows

Microsoft 365

Power BI

Power Automate

Scripting/Programming basics

Job description

• 17.00-20.00 per hour Pay depends on year in school.

Essential Duties and Responsibilities

The intern may assist with:

IT Operations & Support

• Configure and deploy laptops, mobile devices, and related technology equipment.
• Assist with software installation, updates, and workstation setup.
• Provide first-level technical support and assist with service desk ticket resolution.
• Perform hardware inventory and asset management activities.
• Update and maintain technology documentation, procedures, and knowledge base articles.
• Assist with equipment lifecycle tracking and replacement planning.

Cybersecurity

• Support cybersecurity awareness and training initiatives.
• Assist with security reporting, auditing, and documentation.
• Review software inventories and identify unsupported or end-of-life applications.
• Help maintain records related to security controls and compliance activities.
• Participate in cybersecurity projects and process improvement efforts.

Microsoft 365 & Business Applications

• Assist with Microsoft 365 administration and reporting.
• Support Teams, SharePoint, OneDrive, and other collaboration tools.
• Help develop automated workflows using Power Automate and related technologies.
• Assist with data collection, reporting, and dashboard development.

Data Analytics & Reporting

• Create and maintain reports utilizing Power BI and other reporting tools.
• Analyze technology performance metrics and service desk data.
• Develop dashboards that support operational and management decision-making.
• Assist with data validation and reporting improvements.

Infrastructure & Project Support

• Assist with network and infrastructure documentation.
• Participate in technology deployments and upgrades.
• Attend departmental meetings and project discussions.
• Support special projects assigned by the Information Technology team.

The intern will have opportunities to:

• Gain exposure to utility technology operations.
• Learn about cybersecurity and information security best practices.
• Work with Microsoft 365, Power BI, Power Automate, and enterprise technologies.
• Develop customer service and professional communication skills.
• Job shadow staff members from Information Technology and other business departments.
• Complete a capstone project and present findings to department leadership.

Qualifications

• Currently pursuing a degree in Information Technology, Information Systems, Computer Science, Cybersecurity, Computer Engineering, Data Analytics, or a related field.
• Strong interest in technology and continuous learning.
• Excellent problem-solving and analytical skills.
• Effective verbal and written communication abilities.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Commitment to providing excellent customer service.

Desired Skills

• Familiarity with Microsoft Windows and Microsoft 365 products.
• Basic understanding of computer hardware, software, and networking concepts.
• Interest in cybersecurity, data analytics, cloud technologies, or IT support.
• Experience with Power BI, Power Automate, scripting, or programming is beneficial but not required.

Internship Outcomes

By the end of the internship, the selected candidate will:

• Understand the role of Information Technology within a utility organization.
• Gain practical experience supporting enterprise technology systems.
• Develop professional communication and customer service skills.
• Complete meaningful projects that contribute to departmental objectives.
• Build technical skills applicable to future careers in information technology, cybersecurity, data analytics, or systems administration.