Information Technology Specialist 2 (Hourly)

Information Technology Services, Office of; New York (NY); Presencial; USD 34 000 - 55 000; Tempo integral

Resumo da oferta

Information Technology Services, Office of in New York City is seeking an IT Specialist 2 (Hourly) to provide Tier 1/2 support for over 200 state agency staff. The role covers troubleshooting across Windows, macOS, iOS, and Chrome OS, managing user accounts, and endpoint devices, with a focus on secure operations in a 24/7 environment.

The position is full-time and temporary, supervised by an IT Specialist 3, based at 1 New York Plaza.

Qualificações

• Bachelor's degree or 60 credits including CS and 1 year IT experience
• Hands-on experience with Windows, macOS, iOS, and Chrome OS troubleshooting
• Experience with endpoint management tools such as SCCM, Google Admin, and Armis
• Knowledge of Active Directory and user account administration
• Experience with ticketing systems and IT service desk operations
• Familiarity with network connectivity, VPN, and printer configuration

Responsabilidades

• Provide Tier 1 and Tier 2 IT support to 200+ state agency staff
• Troubleshoot hardware and software across Windows, macOS, iOS, and Chrome OS
• Manage user accounts and endpoint devices
• Ensure secure IT operations in a 24/7 environment

Conhecimentos

Windows troubleshooting

macOS troubleshooting

iOS troubleshooting

Chrome OS troubleshooting

Endpoint management tools

SCCM

Google Admin

Armis

Active Directory

IT service desk operations

VPN and network connectivity

Printer configuration

Formação académica

Bachelor's degree or 60 credits with CS

Ferramentas

SCCM

Google Admin

Armis

Active Directory

Descrição da oferta de emprego

The Information Technology Specialist 2 (Hourly) provides Tier 1 and Tier 2 technical support to over 200 state agency staff at the 1 New York Plaza office in New York City. The role involves troubleshooting hardware and software issues across Windows, macOS, iOS, and Chrome OS platforms, managing user accounts and endpoint devices, and ensuring secure IT operations in a 24/7 environment. This is a full-time, temporary position under the supervision of an Information Technology Specialist 3.

Key qualifications:

• Bachelor's degree in any field and one year of IT experience, or 60 semester credit hours including 15 in computer science and one year of IT experience, or two years of professional IT experience
• Hands-on experience with Windows OS, macOS, iOS, and Chrome OS troubleshooting
• Experience with endpoint management tools such as SCCM, Google Admin, and Armis
• Knowledge of Active Directory and user account administration
• Experience with ticketing systems and IT service desk operations
• Familiarity with network connectivity, VPN, and printer configuration