IT Infrastructure Engineer - Remote/On-Site IT & AV

Mncourts; Minnesota; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Mncourts is hiring a full-time IT Infrastructure Engineer to support district courtroom and office workstations, ensuring optimal performance of network and AV infrastructure. Responsibilities include troubleshooting IT issues, managing service desk tickets, and providing training to users.

The ideal candidate will have a high school diploma, 5 years of IT experience, and strong customer service skills. A valid driver’s license is required due to travel commitments within the district.

Qualifications

• Valid Driver's license and reliable transportation required.
• Minimum of 5 years of IT experience.
• Knowledge of ticketing systems and troubleshooting.

Responsibilities

• Provide technical support for courtroom and office IT.
• Analyze and resolve IT Service Desk tickets.
• Perform hardware and software installations and upgrades.

Skills

IT Service Desk ticket resolution

Customer service

Network troubleshooting

Scripting and task automation

Cybersecurity awareness

Education

High School Diploma

2-year college degree in technology-related field

Tools

SCCM

Job description

Mncourts is hiring a full-time IT Infrastructure Engineer to support district courtroom and office workstations, ensuring optimal performance of network and AV infrastructure. Responsibilities include troubleshooting IT issues, managing service desk tickets, and providing training to users.

The ideal candidate will have a high school diploma, 5 years of IT experience, and strong customer service skills. A valid driver’s license is required due to travel commitments within the district.