Court IT Support & Systems Technician

United States Courts; Orlando (FL); On-site; USD 59,732 - 97,098; Full time

Job summary

United States Courts seeks an IT Support Specialist to provide help desk assistance, maintain operations, and support a range of systems and applications. You will install, configure, and troubleshoot hardware/software, backstop Microsoft 365 workloads, and support mobile devices and courtroom AV systems.

The role requires strong communication, teamwork, and the ability to handle multiple tasks in a fast-paced environment while upholding security and confidentiality standards.

Qualifications

• Four years of progressively responsible IT experience.
• Knowledge of LAN/WAN networking and cybersecurity concepts.
• Strong troubleshooting and customer service skills.
• Ability to work in a team or independently and manage multiple tasks.

Responsibilities

• Provide help desk and technical support for IT equipment, systems, and users.
• Monitor and maintain day-to-day IT operations to ensure reliability.
• Install, configure, and troubleshoot hardware and software.
• Support Microsoft 365 apps including Outlook, Teams, SharePoint, OneDrive and OneNote.
• Support mobile devices and Apple iOS/macOS, and maintain AV equipment.
• Collaborate across divisions to standardize systems and practices.
• Maintain documentation for user guides, systems, and applications.
• Manage IT inventory lifecycle including logistics and deployment.
• Assist in IT projects and ensure security, data integrity, and confidentiality.

Skills

IT support

Help desk

Microsoft 365

Networking

Security

Job description

United States Courts seeks an IT Support Specialist to provide help desk assistance, maintain operations, and support a range of systems and applications. You will install, configure, and troubleshoot hardware/software, backstop Microsoft 365 workloads, and support mobile devices and courtroom AV systems.

The role requires strong communication, teamwork, and the ability to handle multiple tasks in a fast-paced environment while upholding security and confidentiality standards.