7th District IT Infrastructure Engineer

Mncourts; Minnesota; Hybrid; USD 70,000 - 90,000; Full time

Job summary

Mncourts is hiring a full-time IT Infrastructure Engineer to support district courtroom and office workstations, ensuring optimal performance of network and AV infrastructure. Responsibilities include troubleshooting IT issues, managing service desk tickets, and providing training to users.

The ideal candidate will have a high school diploma, 5 years of IT experience, and strong customer service skills. A valid driver’s license is required due to travel commitments within the district.

Qualifications

• Valid Driver's license and reliable transportation required.
• Minimum of 5 years of IT experience.
• Knowledge of ticketing systems and troubleshooting.

Responsibilities

• Provide technical support for courtroom and office IT.
• Analyze and resolve IT Service Desk tickets.
• Perform hardware and software installations and upgrades.

Skills

IT Service Desk ticket resolution

Customer service

Network troubleshooting

Scripting and task automation

Cybersecurity awareness

Education

High School Diploma

2-year college degree in technology-related field

Tools

SCCM

Job description

The Seventh Judicial District is hiring a full-time IT Infrastructure Engineer.

This position will provide technical and customer service support for district courtroom and office workstations, mobile devices, network infrastructure, AV infrastructure and district production servers both remotely and on-site. Work includes hardware and software installations, upgrades, and support. Identify, troubleshoot, and correct problems with hardware, software, and components as well as review, prioritize, and promptly respond to service desk tickets regarding technical issues and problems, answer user questions, and train users in the use of applications and computer equipment. Provide courtroom AV support as necessary or as assigned. Track, document, organize, locate and inventory IT assets per Branch financial policies. Work-based travel is required to perform these duties in some cases.

Example Duties

• Analyze, troubleshoot, and resolve IT Service Desk tickets, AV systems, telephone calls, and support request emails while maintaining a high standard of customer service; on-site support with significant travel commitments.
• Install, maintain, upgrade, configure, monitor, patch, and secure District IT equipment.
• Consult and collaborate with local, district, state, and other court customers on technology innovation and improvement projects.
• Provide personalized training on courtroom and office technology hardware, software, and AV systems, both in person and remotely.
• Deploy, manage, and inventory standard workstations, software applications, storage and backup systems, and server configurations; create documentation and manage identity and access.
• Track, document, organize, locate, and inventory IT assets per Branch financial policies.

Typical Qualifications

Minimum Qualification

• Valid Driver's license and reliable transportation as travel to Seventh District locations is required
• High School Diploma required; a 2-year college degree in a technology-related field is preferred.
• Minimum of 5 years of IT experience.
• Knowledge of network troubleshooting, hardware and software troubleshooting, and ticketing system experience; strong customer service skills required.

Preferred Qualifications, Knowledge, Skills, and Abilities

• Scripting and task automation skills.
• Intermediate computer networking concepts.
• Excellent customer service skills.
• Cybersecurity training or awareness.
• Experience with centralized computer management tools (e.g., SCCM).
• IT industry recognized credentials or certifications.

Logistics

Work will be performed throughout the Seventh Judicial District and travel to court locations will be required. Work will be conducted remotely and on-site, as business needs require. When working remotely, access to reliable internet connection is required. Typical hours for this position are 8:00 a.m. - 4:30 p.m., Monday-Friday.

Supplemental Information

• Successful candidate will be required to pass a criminal background check.
• Current judicial branch employees must have satisfactory performance and no documented disciplinary action in the preceding 6 months.
• This position will remain open until filled.