IT Infrastructure Engineer — On-Site & Remote Support

Intelligent Technical Solutions; Dallas (TX); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical Insurance Plan

Dental & Vision

Life Insurance

Disability Coverage

PTO 15 days

Maternity/Paternity Leave

US Holidays

Retirement Plan

Training & Certification

Supplemental Life Insurance

Supplemental Health Plans

Job summary

Intelligent Technical Solutions in Dallas is seeking a System Administrator to provide both onsite and remote IT support, handle system updates and hands-on troubleshooting, and uphold high standards of service for clients.

The role requires 3+ years in IT support, proficiency with Windows/Mac, Server 2016-2025, VMware/Hyper-V, M365/Azure, and strong customer service with a valid driver's license for client visits.

Qualifications

• Willing to work full-time on-site.
• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2016–2025.
• Experience with VMWare and Hyper-V.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with MSPs is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Responsibilities

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians.
• Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations.

Skills

Windows troubleshooting

Mac OS troubleshooting

Server 2016-2025

VMware

Hyper-V

M365

Azure

IT support

Network basics

Active Directory

Backup software

Cybersecurity

Mobile devices

MSP experience

Driver's license

Server certifications

Job description

Intelligent Technical Solutions in Dallas is seeking a System Administrator to provide both onsite and remote IT support, handle system updates and hands-on troubleshooting, and uphold high standards of service for clients.

The role requires 3+ years in IT support, proficiency with Windows/Mac, Server 2016-2025, VMware/Hyper-V, M365/Azure, and strong customer service with a valid driver's license for client visits.