IT Infrastructure & Cloud Modernization Leader

Harte Hanks; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

HSA

Educational assistance

Voluntary plans

401(k) plan

Pet insurance

Legal services

Employee discounts

Job summary

Harte Hanks is seeking a Senior Manager, IT Infrastructure & Operations to oversee reliable, secure, and cost-effective corporate technology services while guiding modernization, data center exits, cloud adoption, and automation in a hybrid US environment. You will lead distributed teams, manage budgets, and coordinate with vendors and security to ensure resilience and compliance.

The role calls for strong leadership, hands-on technical judgment, and the ability to balance modernization with

Qualifications

• Demonstrated success leading infrastructure, cloud, IT operations, or service delivery teams through modernization and organizational change.
• Bachelor’s degree in a technology-related discipline or equivalent practical experience.
• 8+ years of progressive IT experience, including significant responsibility for enterprise infrastructure, cloud, networking, systems, or technology operations.
• 3+ years managing technology professionals, preferably across distributed or globally remote teams supporting business-critical services.
• Experience planning and executing data center exits, cloud migrations, infrastructure consolidation, platform modernization, or large-scale technology rationalization.
• Strong working knowledge of Azure and/or AWS, enterprise networking, identity, endpoint management, compute, storage, resiliency, disaster recovery, and hybrid environments.
• Experience operating and optimizing modern network and security platforms; experience with Cato or comparable SASE/SD-WAN services is strongly preferred.
• Strong knowledge of IT Service Management, incident, problem, change, request, asset, and service-level management practices; ITIL experience is preferred.
• Demonstrated experience with Jira, Jira Service Management, Confluence, and related Atlassian capabilities.
• Experience managing technology budgets, cloud and SaaS consumption, vendors, managed services, contracts, renewals, and cost optimization.
• Understanding of cybersecurity practices for endpoint security, identity and access management, network security, vulnerability management, logging, monitoring, and incident response.
• Experience supporting regulated or audited environments and responding to internal, external, or client audit requests.
• Working knowledge of infrastructure as code, automation, and scripting using tools such as Terraform, ARM/Bicep, PowerShell, Bash, JSON, Ansible, or comparable technologies.
• Ability to develop roadmaps, business cases, standards, procedures, operating models, and meaningful operational reporting.
• Strong leadership, coaching, delegation, prioritization, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills, including the ability to explain technical, operational, financial, and risk considerations to senior leaders and business stakeholders.
• Calm, credible, and decisive during incidents, competing priorities, and periods of organizational change.
• Up to 10% travel may be required based on project and site needs.
• Azure, AWS, ITIL, security, networking, or project management certifications are a plus.

Responsibilities

• Lead and develop a distributed team responsible for infrastructure, cloud, systems, networking, workplace technology, service delivery, and operational support.
• Maintain stable, secure, and resilient IT operations while driving a structured program to reduce legacy infrastructure and operational complexity.
• Manage execution of the data center exit and infrastructure consolidation roadmap, including workload assessment, migration, decommissioning, dependency management, and risk mitigation.
• Advance cloud-first and SaaS-first operating models where they provide measurable improvements in cost, scalability, resilience, security, and supportability.
• Oversee corporate network services and connectivity, including deeper adoption and optimization of our Cato networking, while rationalizing site-based firewalls, switching, and other physical infrastructure where practical.
• Own operational governance and cost management across Azure, AWS, SaaS platforms, network services, and infrastructure vendors, including budgeting, forecasting, utilization optimization, contract performance, and identification of savings opportunities.
• Manage third-party vendors and support providers, ensuring responsibilities, service levels, deliverables, costs, risks, and performance expectations are clearly defined and met.
• Establish effective monitoring, observability, alerting, incident response, problem management, change control, and service continuity practices across cloud and remaining on-premises environments.
• Partner with information security to ensure infrastructure, identity, endpoint, network, and cloud services comply with company policies, control requirements, and recognized security practices.
• Develop and maintain disaster recovery, resiliency, and business continuity capabilities appropriate to the company’s technology risk profile.
• Work with senior IT leadership to convert enterprise technology strategy into prioritized, achievable initiatives with clear outcomes, owners, milestones, costs, dependencies, and risks.
• Partner with business and technology stakeholders to distinguish technical support needs from training, adoption, or process support and improve routing, ownership, and the overall employee support experience.
• Ensure services, projects, and modernization initiatives are delivered within agreed scope, schedule, budget, quality, and risk parameters.
• Define and document standards, operational procedures, reference patterns, support models, inventories, and service ownership across the technology environment.
• Establish and report meaningful SLAs, OLAs, KPIs, operational risks, and modernization progress measures.
• Use Jira, Jira Service Management, Confluence, and related Atlassian capabilities to manage operational work, projects, documentation, reporting, and continuous improvement.
• Promote practical use of automation, infrastructure as code, artificial intelligence, and modern operations practices to reduce manual work and improve service quality.
• Support audits and compliance activities, including SOX, PCI, HIPAA, GDPR, and client control requests, as applicable.
• Occasionally interact with Harte Hanks clients regarding technology operations, controls, or modernization initiatives.

Skills

Leadership

IT Operations

Cloud & Hybrid

Vendor Management

Budget & Cost Control

IaC (Terraform/ARM)

Security & Compliance

Stakeholder Communication

Education

Bachelor’s degree in technology

Tools

Jira

Jira Service Management

Confluence

Atlassian Suite

Job description

Harte Hanks is seeking a Senior Manager, IT Infrastructure & Operations to oversee reliable, secure, and cost-effective corporate technology services while guiding modernization, data center exits, cloud adoption, and automation in a hybrid US environment. You will lead distributed teams, manage budgets, and coordinate with vendors and security to ensure resilience and compliance.

The role calls for strong leadership, hands-on technical judgment, and the ability to balance modernization with