Sr. Manager, IT Infrastructure & Operations (Remote)

Harte Hanks; United States; On-site; USD 140,000 - 190,000; Full time

Benefits offered by this job

Health benefits

HSA

Educational assistance

Voluntary plans

401(k) plan

Pet insurance

Legal services

Employee discounts

Job summary

Harte Hanks is seeking a Senior Manager, IT Infrastructure & Operations to oversee reliable, secure, and cost-effective corporate technology services while guiding modernization, data center exits, cloud adoption, and automation in a hybrid US environment. You will lead distributed teams, manage budgets, and coordinate with vendors and security to ensure resilience and compliance.

The role calls for strong leadership, hands-on technical judgment, and the ability to balance modernization with

Qualifications

• Demonstrated success leading infrastructure, cloud, IT operations, or service delivery teams through modernization and organizational change.
• Bachelor’s degree in a technology-related discipline or equivalent practical experience.
• 8+ years of progressive IT experience, including significant responsibility for enterprise infrastructure, cloud, networking, systems, or technology operations.
• 3+ years managing technology professionals, preferably across distributed or globally remote teams supporting business-critical services.
• Experience planning and executing data center exits, cloud migrations, infrastructure consolidation, platform modernization, or large-scale technology rationalization.
• Strong working knowledge of Azure and/or AWS, enterprise networking, identity, endpoint management, compute, storage, resiliency, disaster recovery, and hybrid environments.
• Experience operating and optimizing modern network and security platforms; experience with Cato or comparable SASE/SD-WAN services is strongly preferred.
• Strong knowledge of IT Service Management, incident, problem, change, request, asset, and service-level management practices; ITIL experience is preferred.
• Demonstrated experience with Jira, Jira Service Management, Confluence, and related Atlassian capabilities.
• Experience managing technology budgets, cloud and SaaS consumption, vendors, managed services, contracts, renewals, and cost optimization.
• Understanding of cybersecurity practices for endpoint security, identity and access management, network security, vulnerability management, logging, monitoring, and incident response.
• Experience supporting regulated or audited environments and responding to internal, external, or client audit requests.
• Working knowledge of infrastructure as code, automation, and scripting using tools such as Terraform, ARM/Bicep, PowerShell, Bash, JSON, Ansible, or comparable technologies.
• Ability to develop roadmaps, business cases, standards, procedures, operating models, and meaningful operational reporting.
• Strong leadership, coaching, delegation, prioritization, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills, including the ability to explain technical, operational, financial, and risk considerations to senior leaders and business stakeholders.
• Calm, credible, and decisive during incidents, competing priorities, and periods of organizational change.
• Up to 10% travel may be required based on project and site needs.
• Azure, AWS, ITIL, security, networking, or project management certifications are a plus.

Responsibilities

• Lead and develop a distributed team responsible for infrastructure, cloud, systems, networking, workplace technology, service delivery, and operational support.
• Maintain stable, secure, and resilient IT operations while driving a structured program to reduce legacy infrastructure and operational complexity.
• Manage execution of the data center exit and infrastructure consolidation roadmap, including workload assessment, migration, decommissioning, dependency management, and risk mitigation.
• Advance cloud-first and SaaS-first operating models where they provide measurable improvements in cost, scalability, resilience, security, and supportability.
• Oversee corporate network services and connectivity, including deeper adoption and optimization of our Cato networking, while rationalizing site-based firewalls, switching, and other physical infrastructure where practical.
• Own operational governance and cost management across Azure, AWS, SaaS platforms, network services, and infrastructure vendors, including budgeting, forecasting, utilization optimization, contract performance, and identification of savings opportunities.
• Manage third-party vendors and support providers, ensuring responsibilities, service levels, deliverables, costs, risks, and performance expectations are clearly defined and met.
• Establish effective monitoring, observability, alerting, incident response, problem management, change control, and service continuity practices across cloud and remaining on-premises environments.
• Partner with information security to ensure infrastructure, identity, endpoint, network, and cloud services comply with company policies, control requirements, and recognized security practices.
• Develop and maintain disaster recovery, resiliency, and business continuity capabilities appropriate to the company’s technology risk profile.
• Work with senior IT leadership to convert enterprise technology strategy into prioritized, achievable initiatives with clear outcomes, owners, milestones, costs, dependencies, and risks.
• Partner with business and technology stakeholders to distinguish technical support needs from training, adoption, or process support and improve routing, ownership, and the overall employee support experience.
• Ensure services, projects, and modernization initiatives are delivered within agreed scope, schedule, budget, quality, and risk parameters.
• Define and document standards, operational procedures, reference patterns, support models, inventories, and service ownership across the technology environment.
• Establish and report meaningful SLAs, OLAs, KPIs, operational risks, and modernization progress measures.
• Use Jira, Jira Service Management, Confluence, and related Atlassian capabilities to manage operational work, projects, documentation, reporting, and continuous improvement.
• Promote practical use of automation, infrastructure as code, artificial intelligence, and modern operations practices to reduce manual work and improve service quality.
• Support audits and compliance activities, including SOX, PCI, HIPAA, GDPR, and client control requests, as applicable.
• Occasionally interact with Harte Hanks clients regarding technology operations, controls, or modernization initiatives.

Skills

Leadership

IT Operations

Cloud & Hybrid

Vendor Management

Budget & Cost Control

IaC (Terraform/ARM)

Security & Compliance

Stakeholder Communication

Education

Bachelor’s degree in technology

Tools

Jira

Jira Service Management

Confluence

Atlassian Suite

Job description

At Harte Hanks, we’re building a modern behavioral marketing company, marrying our data-driven understanding of human behavior with a seamless connection to the consumer. Through digital, direct, sampling, fulfillment, and customer care, we manage a full consumer experience that shortens the distance between behavior and action.

The Ask

The Senior Manager, IT Infrastructure & Operations is responsible for the reliable, secure, and cost-effective operation of corporate technology services while leading the modernization and simplification of Harte Hanks’ infrastructure environment. This role oversees infrastructure and cloud operations, networking, systems engineering, workplace technology, service delivery, and key service providers. The Senior Manager translates the enterprise technology roadmap into measurable execution, with particular emphasis on data center exit, cloud and SaaS adoption, infrastructure consolidation, operational resilience, automation, documentation, and continuous improvement.

Who You Are

You are a practical, hands-on technology leader who can operate today’s hybrid environment while deliberately reducing legacy complexity. You combine strong operational discipline with sound technical judgment, financial accountability, vendor management, and the ability to lead distributed teams through change. You know when to standardize, automate, outsource, consolidate, or retire technology, and you can balance modernization objectives with service continuity, security, compliance, and business needs. You communicate clearly with technical teams, business stakeholders, vendors, and senior leaders, and you build a culture of ownership, transparency, customer service, and continuous learning.

What You Will Be Doing

• Lead and develop a distributed team responsible for infrastructure, cloud, systems, networking, workplace technology, service delivery, and operational support.
• Maintain stable, secure, and resilient IT operations while driving a structured program to reduce legacy infrastructure and operational complexity.
• Manage execution of the data center exit and infrastructure consolidation roadmap, including workload assessment, migration, decommissioning, dependency management, and risk mitigation.
• Advance cloud-first and SaaS-first operating models where they provide measurable improvements in cost, scalability, resilience, security, and supportability.
• Oversee corporate network services and connectivity, including deeper adoption and optimization of our Cato networking, while rationalizing site-based firewalls, switching, and other physical infrastructure where practical.
• Own operational governance and cost management across Azure, AWS, SaaS platforms, network services, and infrastructure vendors, including budgeting, forecasting, utilization optimization, contract performance, and identification of savings opportunities.
• Manage third-party vendors and support providers, ensuring responsibilities, service levels, deliverables, costs, risks, and performance expectations are clearly defined and met.
• Establish effective monitoring, observability, alerting, incident response, problem management, change control, and service continuity practices across cloud and remaining on-premises environments.
• Partner with information security to ensure infrastructure, identity, endpoint, network, and cloud services comply with company policies, control requirements, and recognized security practices.
• Develop and maintain disaster recovery, resiliency, and business continuity capabilities appropriate to the company’s technology risk profile.
• Work with senior IT leadership to convert enterprise technology strategy into prioritized, achievable initiatives with clear outcomes, owners, milestones, costs, dependencies, and risks.
• Partner with business and technology stakeholders to distinguish technical support needs from training, adoption, or process support and improve routing, ownership, and the overall employee support experience.
• Ensure services, projects, and modernization initiatives are delivered within agreed scope, schedule, budget, quality, and risk parameters.
• Define and document standards, operational procedures, reference patterns, support models, inventories, and service ownership across the technology environment.
• Establish and report meaningful SLAs, OLAs, KPIs, operational risks, and modernization progress measures.
• Use Jira, Jira Service Management, Confluence, and related Atlassian capabilities to manage operational work, projects, documentation, reporting, and continuous improvement.
• Promote practical use of automation, infrastructure as code, artificial intelligence, and modern operations practices to reduce manual work and improve service quality.
• Support audits and compliance activities, including SOX, PCI, HIPAA, GDPR, and client control requests, as applicable.
• Occasionally interact with Harte Hanks clients regarding technology operations, controls, or modernization initiatives.

Requirements

• Demonstrated success leading infrastructure, cloud, IT operations, or service delivery teams through modernization and organizational change.
• Bachelor’s degree in a technology-related discipline or equivalent practical experience.
• 8+ years of progressive IT experience, including significant responsibility for enterprise infrastructure, cloud, networking, systems, or technology operations.
• 3+ years managing technology professionals, preferably across distributed or globally remote teams supporting business-critical services.
• Experience planning and executing data center exits, cloud migrations, infrastructure consolidation, platform modernization, or large-scale technology rationalization.
• Strong working knowledge of Azure and/or AWS, enterprise networking, identity, endpoint management, compute, storage, resiliency, disaster recovery, and hybrid environments.
• Experience operating and optimizing modern network and security platforms; experience with Cato or comparable SASE/SD-WAN services is strongly preferred.
• Strong knowledge of IT Service Management, incident, problem, change, request, asset, and service-level management practices; ITIL experience is preferred.
• Demonstrated experience with Jira, Jira Service Management, Confluence, and related Atlassian capabilities.
• Experience managing technology budgets, cloud and SaaS consumption, vendors, managed services, contracts, renewals, and cost optimization.
• Understanding of cybersecurity practices for endpoint security, identity and access management, network security, vulnerability management, logging, monitoring, and incident response.
• Experience supporting regulated or audited environments and responding to internal, external, or client audit requests.
• Working knowledge of infrastructure as code, automation, and scripting using tools such as Terraform, ARM/Bicep, PowerShell, Bash, JSON, Ansible, or comparable technologies.
• Ability to develop roadmaps, business cases, standards, procedures, operating models, and meaningful operational reporting.
• Strong leadership, coaching, delegation, prioritization, problem-solving, and root cause analysis skills.
• Excellent written and verbal communication skills, including the ability to explain technical, operational, financial, and risk considerations to senior leaders and business stakeholders.
• Calm, credible, and decisive during incidents, competing priorities, and periods of organizational change.
• Up to 10% travel may be required based on project and site needs.
• Azure, AWS, ITIL, security, networking, or project management certifications are a plus.

What We Offer

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401(k) plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more

Equal Opportunity Employer / M / F / H / V