IT Infrastructure Analyst

Crew; Cottage Grove (MN); On-site; USD 62,000 - 85,000; Full time

Job summary

Turnberry Solutions in Minnesota Cottage Grove is seeking an IT infrastructure associate to support site IT infrastructure, workstations, telecom, printers, and networking. The role involves analyzing business processes and mapping requirements for IT solutions, aligning with end-user needs, and documenting future-state processes.

The position requires 2-3 years of related IT infrastructure experience and a High School diploma.

Qualifications

• 2-3 years of IT Infrastructure experience supporting Windows PCs, printer, and basic networking.
• Ability to configure, deploy, install, migrate, order, patch, replace, support, and triage site infrastructure.

Responsibilities

• Responsible for the IT infrastructure at the site and may be involved in workstation support, telecom, printers, server support and/or networking.
• Work with client to analyze and define the business process that needs an IT solution
• Identify and document high-level requirements, map future state of the solution, and ensure the system/solution meets business and user requirements
• Document and map business process and requirements for the future state of the IT solution
• Identify and understand the end user's need
• Facilitate the business process redesign and documentation as needed

Skills

IT infrastructure experience

Windows PC support

Education

High School diploma

Tools

MS Office 365

Microsoft Teams

HP printers

Zebra printers

Cisco routers/switches

TCP/IP VPN

Job description

Duration: FTE

Location: MN-Cottage Grove

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew technical analysis associates act as liaisons between business and technology teams, assisting in the design, development, and testing of technical solutions.

Responsibilities

• Responsible for the IT infrastructure at the site and may be involved in workstation support, telecom, printers, server support and/or networking


• Support role requiring more work direction whereby worker follows generally defined procedures


• Work with client to analyze and define the business process that needs an IT solution


• Identify and document high-level requirements, map future state of the solution, and ensure the system/solution meets business and user requirements


• Document and map business process and requirements for the future state of the IT solution


• Identify and understand the end user's need


• Facilitate the business process redesign and documentation as needed

Qualifications

• High School diploma


• 2-3 years of IT Infrastructure experience supporting Windows PCs, printer, and basic networking


• Ability to configure, deploy, install, migrate, order, patch, replace, support, and triage site infrastructure as follows:




• WINTEL/LINUX NetPC standard and process PC’s


• HP and Manufacturing printers (HP, Zebra, etc.)


• Telecom — Ethernet, LAN/WAN, Firewall, Routers\\Switches Cisco, TCP/IP, VPN and Wireless


• Provide standard and local software support — MS Office 365, Microsoft Teams, etc.


• Perform ITSM, MOC and 24/7 Pager support maximizing site related HW/SW resource uptime


• Maintain dashboard expectations for PC’s, ITSM tickets, Site Telecom, and PC/server vulnerabilities


• Attend and comply with all plant IT and production, FDA and GMP, corporate IT, and Safety required training meetings and activities

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [e-mail].

Onsite work expected - Day 1