Quality Application Support

Crew; Oak Park Heights (MN); Hybrid; USD 62,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) with match

Flexible spending accounts

Flexible time off

Parental leave

Flexible work arrangements

Job summary

Turnberry Solutions is hiring in Oak Park Heights, MN, for a quality applications support role. The position is hybrid (3-4 days onsite) and focuses on managing unowned applications, providing user support, creating documentation, and building solid processes.

The ideal candidate has an MIS or CS background with early-career tech support experience, strong troubleshooting, and excellent cross-functional communication. Turnberry emphasizes diverse, inclusive teams and competitive benefits.

Qualifications

• MIS or Computer Science background with tech support internship or early-career experience.
• Strong troubleshooting instincts and ability to dig into unfamiliar applications.
• Curious, comfortable with ambiguity.
• Self-starter who takes initiative without a defined roadmap.
• Natural communicator who can work across technical and non-technical users.

Responsibilities

• Manage 10+ quality applications that currently have no owners or dedicated support.
• Support users, troubleshoot issues, and build documentation from scratch.
• Work directly with end users across quality to understand needs and support.
• Create structure and processes where none currently exists.

Skills

Troubleshooting

Communication

Independent worker

Adaptability

Customer support

Education

MIS or CS background

Job description

Duration: FTE

Location: MN-Oak Park Heights, Hybrid 3-4 days onsite

Overview: Crew helps our clients deliver change through IT project delivery, business process improvement, and operational efficiency efforts. Our high-performing consultants are natural leaders who manage a wide range of responsibilities that vary from assignment to assignment. Our consultant training programs, investment in career development, and premier client portfolio ensure constant challenge and rapid growth for our employees. Crew process improvement associates measure and document customer satisfaction, cost and time reduction, and quality improvement processes and develop strategies to improve them.

Responsibilities

• Manage 10+ quality applications that currently have no owners or dedicated support
• Support users, troubleshoot issues, and build documentation from scratch
• Work directly with end users across quality to understand needs and support
• Create structure and processes where none currently exists

Qualifications

• MIS or Computer Science background with tech support internship or early-career experience
• Strong troubleshooting instincts, ability to dig into unfamiliar applications, and figure things out independently
• Sharp, curious, and comfortable with ambiguity
• Self-starter, take initiative without a defined roadmap
• Natural communicator who can work across technical and non-technical users

The salary range for this role is $62,000 to $85,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives.

At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics.

Americans With Disabilities Act (ADA)

Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at [e-mail].