IT Infrastructure Analyst – Intern/Co-op Conversion

Jobtailor; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Jobtailor in Charlotte, NC seeks an IT support professional to provide enterprise-level support for infrastructure and business applications. You will document processes, assist in integration, and help define installation and upgrade methodologies while collaborating across teams.

Candidates should have a bachelor’s degree, internship or co-op experience, strong communication skills, and the ability to multitask in a fast-paced environment.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Duke Energy internship or co-op experience.
• 1–2 years of computer skills, including general usage and support.
• Ability to thoroughly document work processes and adhere to processes.
• Strong oral and written communication skills.
• Strong interpersonal skills, including listening, conflict management, approachability, and negotiation.
• Ability to prioritize activities and focus team efforts based on priority.
• Ability to research independently, multitask, and meet deadlines under tight timeframes.
• Ability to build working relationships across different organizational levels.
• Ability to work effectively in a work-plan-driven team environment.
• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Responsibilities

• Provide enterprise-level support for infrastructure and business application technologies, including workstations, servers, storage, mobile devices, and software.
• Integrate software to enable usage, support, and monitoring of hardware technologies.
• Develop and maintain routine work procedures.
• Define standard installation and upgrade methodologies.
• Evaluate, acquire, install, and integrate technology components.
• Perform integration testing, component upgrades, and performance monitoring.

Skills

Computer skills

Oral and written communication

Interpersonal skills

Multitasking

Education

Bachelor's degree in Computer Science / IT

Tools

Workstations

Servers

Storage

Mobile Devices

Software

Job description

• Provide enterprise-level support for infrastructure and business application technologies, including workstations, servers, storage, mobile devices, and software
• Integrate software to enable usage, support, and monitoring of hardware technologies
• Develop and maintain routine work procedures
• Define standard installation and upgrade methodologies
• Evaluate, acquire, install, and integrate technology components
• Perform integration testing, component upgrades, and performance monitoring

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field
• Duke Energy internship or co-op experience
• 1–2 years of computer skills, including general usage and support
• Ability to thoroughly document work processes and adhere to processes
• Strong oral and written communication skills
• Strong interpersonal skills, including listening, conflict management, approachability, and negotiation
• Ability to prioritize activities and focus team efforts based on priority
• Ability to research independently, multitask, and meet deadlines under tight timeframes
• Ability to build working relationships across different organizational levels
• Ability to work effectively in a work-plan-driven team environment
• Ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future

Core Competencies

Demonstrates expertise in enterprise-level support for infrastructure and business application technologies, with a strong focus on integration, documentation, and performance monitoring. Capable of developing standard methodologies and maintaining effective communication across organizational levels.

Highest-signal resume keywords

• Enterprise-Level Support
• Integration Testing
• Performance Monitoring
• Documentation Skills
• Communication Skills

ATS Optimization Keywords

Hard Skills

• Infrastructure Support
• Application Support
• Technology Integration
• Routine Work Procedures
• Installation Methodologies
• Upgrade Methodologies
• Component Upgrades
• Performance Monitoring

Soft Skills

• Interpersonal Skills
• Conflict Management
• Negotiation Skills
• Multitasking
• Team Collaboration

Industry Keywords

• Computer Science
• Information Technology
• Duke Energy Internship
• Co-Op Experience

Tools & Technologies

• Workstations
• Servers
• Storage
• Mobile Devices
• Software