Helpdesk Analyst I

Digital Consultants LLC; Quantico (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Full benefits package

Growth opportunities

Competitive wages

Job summary

Digital Consultants LLC in Quantico, Virginia, is seeking a Help Desk Analyst I to enhance its IT Technology Development division. The role involves initiating and resolving service requests, consulting with users, and providing outstanding customer service across the organization.

The ideal candidate will have a minimum of 2 years in IT support and an active Top Secret clearance, along with certifications that meet DoD 8570 IAT Level II requirements. We are committed to fostering a diverse and inclusive workplace.

Qualifications

• Minimum of 2 years in IT support.
• Active Top Secret clearance.
• DoD 8570 IAT Level II Certification required.

Responsibilities

• Initiate and resolve service requests/problem incidents.
• Maintain and update records and tracking databases.
• Provide an outstanding customer service experience.

Skills

IT support

Customer service

Problem-solving

Job description

Overview

Leading with our people, Digital Consultants' mission is to deliver the highest level of professional solutions while being a trusted partner and advisor to our customers. With a culture of practicality, opportunity, and creativity we remain dedicated to being honest, trustworthy, respectful, and ethical in everything we do. We are a certified SBA 8(a) small, disadvantaged business that supports multiple IT customers within the Federal, civilian, and private sectors. Digital Consultants also offers our employees growth opportunities, competitive wages, and a full benefits package. Our founding principles, Fairness, and Common Sense make working here more than a job, it’s the Digital family.

Digital Consultants is seeking a Help Desk Analyst I to join our team. This position is part of the IT Technology Development division within the NCIS ITD organization.

Responsibilities

• Initiate and resolve service requests/problem incidents
• Consult with the user community to resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems
• Use problem-solving skills to diagnose, identify, isolate, and analyze problems utilizing historical database records
• Route calls to product line specialists, application, or system support specialists
• Maintain and update records and tracking databases
• Alert management to recurring problems and patterns of problems
• Work with system administrators and developers to ensure services/incidents are completed
• Provide an outstanding customer service experience in a variety of circumstances across all organizational levels

Requirements

• Minimum of 2 years in IT support
• Clearance: Active Top Secret clearance and eligible to obtain Top Secret/SCI
• Certifications: DoD 8570 IAT Level II Certification (Security+ CE, CCNA Security, CySA++, GICSP, GSEC, or SSCP)

We are committed to diversity and inclusion. Digital Consultants hires without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, age (40 or older), disability, Veterans status or any other protected characteristic. We provide reasonable accommodations to individuals who need assistance during any part of the employment process. If you need assistance navigating Digital Consultants job openings or applying for a position, please contact [e-mail] or call 571-306-3444. Please provide your contact information and let us know how we can assist you.