IT Service Desk Specialist II - Secure, Mission-Critical Support

Kaimetrix; Dumfries (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) and Roth retirement plan

Paid time off that increases with tenure

Annual education reimbursement

Job summary

Kaimetrix is seeking an IT Service Desk Specialist – Level II in Dumfries, Virginia. This role involves providing technical support for hardware and software in a secure environment. The candidate must troubleshoot and resolve issues while maintaining accurate documentation.

To be considered, applicants should have a minimum of 4 years of IT support experience and a Bachelor's degree in Information Technology or a related field. Certifications like CompTIA CASP+ or (ISC)² CISSP are also required. Join us to make a difference!

Qualifications

• Minimum of 4 years of experience in technical support or IT service desk roles.
• Bachelor’s degree in a related field or equivalent experience.
• CompTIA CASP+ or (ISC)² CISSP certification.

Responsibilities

• Troubleshoot and resolve technical issues in accordance with established processes.
• Ensure timely resolution of all support requests.
• Manage and maintain a ticketing system to log and track incidents.

Skills

Technical support

Troubleshooting

Incident management

Documentation

Education

Bachelor's degree in Information Technology or Computer Science

Tools

Ticketing systems

Job description

Kaimetrix is seeking an IT Service Desk Specialist – Level II in Dumfries, Virginia. This role involves providing technical support for hardware and software in a secure environment. The candidate must troubleshoot and resolve issues while maintaining accurate documentation.

To be considered, applicants should have a minimum of 4 years of IT support experience and a Bachelor's degree in Information Technology or a related field. Certifications like CompTIA CASP+ or (ISC)² CISSP are also required. Join us to make a difference!