IT Home Agent Support Specialist

TP; Malad City (ID); On-site; USD 42,000 - 64,000; Full time

Job summary

TP is seeking an experienced IT support technician to provide day-to-day technical assistance to employees in Malad City, Idaho. You will diagnose issues, troubleshoot hardware and software, and escalate complex problems to keep operations running smoothly.

You will assist in evaluating hardware and software, recommending upgrades, and contributing to IT infrastructure improvements. The role requires clear communication, problem solving, and timely incident documentation.

Qualifications

• Responds to employee IT issues and requests.
• Diagnoses problems and provides timely resolutions.
• Assists in evaluating hardware and software upgrades.

Responsibilities

• Provide day-to-day IT support to employees.
• Troubleshoot hardware and software problems.
• Escalate complex issues to appropriate teams.

Skills

Customer support

Troubleshooting

Hardware support

Software support

Tools

Help desk software

Job description

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn''t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.