Assistant Manager - Desktop & Site Support

TP; Malad City (ID); On-site; USD 42,000 - 64,000; Full time

Job summary

TP is seeking an IT Support professional to provide day-to-day technical support to employees for hardware and software systems. You will diagnose problems through discussions with users, perform troubleshooting and escalate issues to resolve them promptly.

You will also assist in evaluating hardware and software and recommend upgrades to improve the IT infrastructure. This role may involve coordinating with team members to implement short-term activities and deliver reliable technology services

Qualifications

• Provides day-to-day technical support to employees for hardware and software.
• Diagnoses problems through discussion with users, performing troubleshooting and escalation.
• Assists in hardware and software evaluation and recommends upgrades to IT infrastructure.

Responsibilities

• Provides day-to-day technical support to employees for a range of hardware and software related systems.
• Responds to and diagnoses problems, troubleshoots, and escalates as needed to resolve user issues.
• Supports IT infrastructure improvements through evaluating hardware/software and recommending upgrades.

Job description

Job Summary

Responsible for providing day-to-day technical support to employees for a range of hardware and software related systems. Responds to and diagnoses problems through discussion with users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of usersproblems, queries or complaints. Assists in hardware and software evaluation and recommends upgrades or improvements to IT infrastructure.

Responsibilities

Positions on this level have comprehensive knowledge of the specific discipline or the broader area in which the position operates. Executes specialized projects and activities and typically works according to set principles. Usually generates and initiates own workload and doesn''t need instructions or guidelines. Might supervise work of less experienced professionals providing professional expertise and taking responsibility for the end-product. Positions at this level are expected to significantly improve the day-to-day activities/processes.

Manages and oversees the implementation of short-term activities within the team. Decisions are of an operational nature within a defined scope. Positions on this level delivers their share of professional responsibilities focusing on professional excellence. Typically manages a team of Individual Contributor co-workers.