IT Service Administrator

Wurth Elektronik; Watertown (SD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

PTO

Sick leave

Job summary

Wurth Elektronik is seeking a technical support specialist based in Watertown, South Dakota. The role involves providing support to end users for computer and hardware issues, including troubleshooting and resolving problems.

Key responsibilities include responding to user inquiries, performing installations, and documenting support activities. The position offers comprehensive benefits such as medical, dental, vision, 401k, PTO, and sick leave.

Qualifications

• Experience in providing technical support for software and hardware issues.
• Ability to troubleshoot and resolve low-complexity technical problems.
• Familiarity with diagnostics tools and software installation.

Responsibilities

• Provide support for computer and hardware issues.
• Respond to technical support requests via multiple channels.
• Coordinate with other departments as needed for issue resolution.
• Document and track problems using applicable systems.

Skills

Technical support experience

Problem solving

Customer service

Job description

Provides support to end users for basic computer, application, system, device, access and hardware issues. Identifies, researches and resolves routine technical problems of low complexity. Responds to telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems.

Essential Duties and Responsibilities

• Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Set up equipment for employee use, performing or ensuring proper installation of operating systems, and appropriate software.
• Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Inspect equipment and read order sheets to prepare for delivery to users.
• Modify and customize commercial programs for internal needs.

Perform any other related duties as required or assigned.

Benefits

Medical, Dental, Vision, 401k, PTO, Sick