Hands-On IT Help Desk Technician — Solve & Grow

Watchkeep; Northern (KY); Hybrid; USD 40,000 - 52,000; Full time

Job summary

Paycom - ATS is seeking a hands-on Help Desk Technician in Lehigh Valley, PA. The role focuses on diagnosing, troubleshooting, and resolving IT issues across client environments, with OS installs, user environments, and end-user support for Windows 10/11.

You will investigate hardware and software issues, configure and deploy systems, and document solutions for repeatability. Occasional local travel and a need for a valid license are required.

Qualifications

• Familiar with Windows installation procedures, file locations, registry properties.
• Desktop networking basics and network troubleshooting at the user level.
• Experience providing end user support for Windows 10/11.
• Strong written and verbal communication skills for clear ticket documentation.
• Ability to lift up to 30 pounds as required for equipment handling.
• Occasional local travel may be required; a valid license and transportation are needed.

Responsibilities

• Break down technical problems and identify root causes.
• Manage tickets end-to-end, not just escalation.
• Configure and deploy systems (OS installs, user environments, applications).
• Investigate and resolve hardware and software issues at the desktop level.
• Document problems and solutions clearly for repeatability.
• Work across multiple client environments with different configurations.

Skills

Windows support

Desktop networking

End user support

Written communication

Verbal communication

Lift 30 lbs

Job description

Paycom - ATS is seeking a hands-on Help Desk Technician in Lehigh Valley, PA. The role focuses on diagnosing, troubleshooting, and resolving IT issues across client environments, with OS installs, user environments, and end-user support for Windows 10/11.

You will investigate hardware and software issues, configure and deploy systems, and document solutions for repeatability. Occasional local travel and a need for a valid license are required.