Customer Support & Documentation Specialist

All American Facility Maintenance Inc; Town of Florida (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Paycom - ATS in the United States seeks a Customer Support Representative to support account managers by ensuring timely submission of required documents and clear communication. You will handle work orders, update portals, and relay information between customers, technicians, and supervisors.

The role emphasizes strong verbal communication, meticulous note-taking, and the ability to manage multiple orders independently while adapting to changing priorities.

Qualifications

• Excellent verbal communication is required.
• Ability to comprehend and construct correspondence, strong listening and information gathering skills.
• Ability to work well independently.
• Strong organizational skills to manage multiple work orders simultaneously.
• Flexibility and willingness to learn new tasks as needed.
• Strong attention to detail.

Responsibilities

• Follow-up on all open work orders to ensure required documentation is provided promptly.
• Take initiative to gather what is needed to move work orders forward.
• Prioritize work as needed based on urgency.
• Recognize and act on changes to a work order status due to urgency.
• Answer phones and relay information to relevant parties.
• Enter accurate notes in the system regarding customer and subcontractor communications.
• Relay work orders, messages, or information to or from technicians and supervisors.
• Update customer web portals with status and documents.
• Relay information to/from technicians and supervisors as required.
• Process incoming faxes and perform other duties as assigned.

Skills

Excellent verbal communication

Documentation skills

Listening skills

Telephone skills

Information gathering

Organizational skills

Independent work

Multi-tasking

Attention to detail

Job description

Paycom - ATS in the United States seeks a Customer Support Representative to support account managers by ensuring timely submission of required documents and clear communication. You will handle work orders, update portals, and relay information between customers, technicians, and supervisors.

The role emphasizes strong verbal communication, meticulous note-taking, and the ability to manage multiple orders independently while adapting to changing priorities.