IT Helpdesk Technician: Tier 1 Support & Hardware Prep

Hornblower Group

Chicago (IL)

On-site

USD 48,000 - 60,000

Full time

3 days ago

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Job summary

Hornblower Group is seeking a Tier 1 IT Helpdesk Support Technician to be the first point of contact for employees needing IT assistance. You will log and resolve tickets, prepare and configure laptops, desktops, and mobile devices for new hires, and support shipping and receiving of equipment for remote workers.

You will maintain inventory records and assist with packaging, shipping and tracking hardware, ensuring efficient provisioning and timely resolution of basic software and hardware

Qualifications

Experience: 1 to 2 years of experience in an IT support role.
Skills: Basic knowledge of Windows and macOS, strong communication skills, and the ability to lift heavy shipping boxes up to 50 pounds.
High school diploma required; IT certifications or a degree in a tech field are a plus.

Responsibilities

First point of contact for IT issues
Prepares and configures new computer hardware
Manages inventory and equipment shipping
Technical Support: Answer support calls, log IT tickets, and resolve basic software and hardware problem.
Hardware Provisioning: Image, configure, and set up laptops, desktops, and mobile devices for new hires.
Shipping and Receiving: Pack, ship, and track equipment to remote users, and unpack, inspect, and log returned hardware from departing employee
Inventory Management: Keep accurate records of stock levels for spare parts, computers, and accessories.

Skills

Windows

macOS

Communication

Education

High school diploma

Job description

You will maintain inventory records and assist with packaging, shipping and tracking hardware, ensuring efficient provisioning and timely resolution of basic software and hardware

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