Aerospace IT & Network Support Specialist

The Atlas Group; Phoenix (AZ); On-site; USD 52,000 - 75,000; Full time

Job summary

The Atlas Group in Phoenix, Arizona, seeks an IT Helpdesk Technician to provide frontline support for computers, software, hardware, and network issues. You will troubleshoot user problems, respond to service requests, log tickets, and help maintain IT documentation to keep daily operations running smoothly in a manufacturing environment.

Ideal candidates have 3–5+ years of helpdesk or system support experience, solid knowledge of Windows, macOS, Linux, Active Directory, networking basics (LAN,

Qualifications

• Bachelor's degree in computer science, Information Technology, Software Engineering, or a related field (or equivalent experience).
• 3–5+ years of experience in helpdesk or system support, preferably in manufacturing.
• Strong understanding of Windows, macOS, Linux environments.
• Experience with Active Directory and user account management.
• Familiarity with networking concepts (LAN, TCP/IP, DNS, VPNs) and basic network tools.
• Knowledge of security, storage, data protection, and disaster recovery fundamentals.

Responsibilities

• Provide Tier 1 and Tier 2 technical support via phone, email, ticketing system, and in person.
• Troubleshoot and resolve issues related to desktops, laptops, mobile devices, printers, and peripherals.
• Support enterprise applications, including ERP, PLM, CAD, and engineering software tools.
• Manage user accounts, permissions, and access controls in Active Directory and other systems.
• Install, configure, and maintain Windows/macOS systems and approved software platforms.
• Maintain and update IT documentation, knowledge base articles, and asset inventories.
• Ensure compliance with aerospace cybersecurity standards (e.g., NIST, CMMC, ITAR where applicable).
• Assist with system upgrades, patch management, and hardware deployments.
• Escalate complex technical issues to senior IT staff or vendors as needed.

Skills

Excellent communication

Troubleshooting

Teamwork

Independent worker

Strong analytical ability

Security awareness

Education

Bachelor's degree in computer science / IT / software engineering or related field

Tools

VMware

Microsoft Exchange

Meraki

Active Directory

Job description

The Atlas Group in Phoenix, Arizona, seeks an IT Helpdesk Technician to provide frontline support for computers, software, hardware, and network issues. You will troubleshoot user problems, respond to service requests, log tickets, and help maintain IT documentation to keep daily operations running smoothly in a manufacturing environment.

Ideal candidates have 3–5+ years of helpdesk or system support experience, solid knowledge of Windows, macOS, Linux, Active Directory, networking basics (LAN,