Senior IT Deskside Support Engineer

The Phoenix Group; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

The Phoenix Group in New York City is seeking an experienced IT Support professional to diagnose and resolve Tier 1 and Tier 2 issues across hardware, software, and user access. You will support workstation deployments, printer configurations, and end-user technology needs while coordinating with the IT team for infrastructure and asset management.

Role involves assisting with technology rollouts, testing, deployment, and end-user training.

Qualifications

• 5+ years of experience in IT support or desktop support in a professional services or financial services setting.
• Bachelor’s degree in Computer Science or a related field preferred.
• Strong knowledge of Windows environments, Microsoft 365, enterprise applications, and ticketing platforms.
• Experience supporting laptops, mobile devices, networking fundamentals, and IP telephony.
• Excellent troubleshooting, communication, and client service skills.
• Ability to manage multiple priorities and collaborate with both technical teams and business stakeholders.

Responsibilities

• Diagnose and resolve Tier 1 and 2 issues across hardware, software, systems, and user access.
• Support workstation deployments, laptop setups, printer configurations, and end-user technology needs.
• Provide backup support for office infrastructure including telecommunications systems, servers, and network monitoring.
• Maintain accurate inventory records for hardware and software assets with the IT team.
• Support organization-wide technology rollouts and upgrades, including testing, deployment, and end-user support.
• Set up and manage audiovisual equipment for meetings, presentations, and client-facing events.

Skills

Windows

Microsoft 365

IT support

Ticketing systems

Networking basics

IP telephony

Communication

Education

Bachelor's degree in Computer Science or related field

Tools

Ticketing platforms

Job description

The Phoenix Group in New York City is seeking an experienced IT Support professional to diagnose and resolve Tier 1 and Tier 2 issues across hardware, software, and user access. You will support workstation deployments, printer configurations, and end-user technology needs while coordinating with the IT team for infrastructure and asset management.

Role involves assisting with technology rollouts, testing, deployment, and end-user training.