IT Help Desk Pro: Tier 1–2 Support (Windows)

Azul Vision; Chino (CA); On-site; USD 52,000 - 76,000; Full time

Job summary

Azul Vision is seeking an IT Helpdesk Specialist to provide Tier 1 and Tier 2 support in a Windows environment. You will troubleshoot hardware, software, and network issues, and assist staff on-site, via phone, and remotely.

You will configure new computers, install peripherals, and document processes. The role requires 1–2 years in technical support, strong communication, and a collaborative mindset.

Qualifications

• Associates or bachelors degree in computer science or a related field.
• 1-2 years of experience in a technical support role.
• Working knowledge of software, hardware, and applications.
• Willingness to solve complicated problems and see projects through to completion.
• Analytical skills to study problems and identify solutions.
• Team-oriented attitude to help other colleagues and departments with technical problems.
• Strong interpersonal communication and relationship-building skills.
• Ability to manage time and effectively prioritize numerous projects at one time.

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support, ensuring the problem is resolved to the end user's satisfaction the first time, every time.
• Interface with staff and third parties to diagnose and resolve help desk tickets in a timely manner.
• Troubleshoot and resolve issues with computer system hardware, software, email, network and peripheral equipment.
• Setting up of new computers by configuring operating system and software applications using standard business and administrative tools.
• Installing peripheral equipment (printers, scanners, etc.).
• Troubleshooting network equipment: routers, switches, modems, and wireless access control devices, Ethernet cabling, etc.
• Provide support to staff via on-site assistance, telephone and/or remote access connectivity.
• Be able to work unsupervised and independently on projects.
• Document procedures related to job duties.
• Perform timely workstation hardware and software upgrades as required.

Skills

Technical support

Interpersonal communication

Analytical skills

Teamwork

Time management

Education

Associate or Bachelor's degree in CS

Tools

Ticketing systems

Remote tools

Job description

Azul Vision is seeking an IT Helpdesk Specialist to provide Tier 1 and Tier 2 support in a Windows environment. You will troubleshoot hardware, software, and network issues, and assist staff on-site, via phone, and remotely.

You will configure new computers, install peripherals, and document processes. The role requires 1–2 years in technical support, strong communication, and a collaborative mindset.