IT Helpdesk Technician (Tier 1–2) – Higher Ed

Maryland Institute College of Art; Baltimore, Northern (MD, KY); Hybrid; USD 32,000 - 39,000; Full time

Job summary

Maryland Institute College of Art in Baltimore seeks a Support Technician to bridge the Helpdesk and Tier 2 teams. You will troubleshoot Mac and PC hardware and software, install devices, and document procedures to keep campus technology running smoothly.

The role highlights strong customer service, teamwork, and problem-solving. Ideal candidates have 2+ years IT experience, familiarity with Windows and macOS, basic networking, and mobile management skills.

Qualifications

• 2+ years of IT experience or related field.
• Experience troubleshooting Mac and PC hardware and software.
• Experience with Windows and OS X/macOS.

Responsibilities

• Provide responsive help desk support to faculty, staff and students.
• Troubleshoot and resolve hardware and software issues for Macs and PCs.
• Install, upgrade, and support devices including PCs, printers and peripherals.
• Maintain and update technology documentation and assist with print workflows.
• Collaborate with Tier 2/3 teams to resolve tickets in a timely manner.

Skills

IT support

Troubleshooting

Customer service

Mobile device management

Networking basics

Education

High school diploma or equivalent

Tools

Windows

OS X/macOS

Job description

Maryland Institute College of Art in Baltimore seeks a Support Technician to bridge the Helpdesk and Tier 2 teams. You will troubleshoot Mac and PC hardware and software, install devices, and document procedures to keep campus technology running smoothly.

The role highlights strong customer service, teamwork, and problem-solving. Ideal candidates have 2+ years IT experience, familiarity with Windows and macOS, basic networking, and mobile management skills.