IT Helpdesk Specialist (Tier 1-2) | Windows & macOS

Strategic Analysis, Inc.; Arlington (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Strategic Analysis, Inc. in Arlington, VA is seeking a versatile Helpdesk Support to deliver Tier 1 and 2 IT assistance for the main office. You will support Windows 11, macOS, Office 365, and corporate applications while communicating with all staff.

Requirements include 4+ years IT support with a HS, or 2+ with an AS/BS, a BS in IT or related field or certifications, and the ability to obtain DoD Secret clearance.

Qualifications

• 4+ years IT support with HS
• 2+ years with AS or BS in IT or related field
• B.S. in Information Technology or related field or equivalent work experience/certifications

Responsibilities

• Provide Tier 1 and Tier 2 helpdesk support (investigation, troubleshooting, resolution) for internal and external customers
• Monitor support email and phone line and manage requests in Service Desk Plus
• Install, diagnose, and perform minor repairs to computer hardware and peripherals
• Support Office 365 and corporate applications and provide AD/Intune management

Skills

Tier 1/2 support

Office 365 support

Windows 11

macOS

Communication skills

Education

HS Diploma

AS/Bachelor IT or related

Tools

Active Directory

Service Desk Plus

Intune

Microsoft 365

Computer imaging

Job description

Strategic Analysis, Inc. in Arlington, VA is seeking a versatile Helpdesk Support to deliver Tier 1 and 2 IT assistance for the main office. You will support Windows 11, macOS, Office 365, and corporate applications while communicating with all staff.

Requirements include 4+ years IT support with a HS, or 2+ with an AS/BS, a BS in IT or related field or certifications, and the ability to obtain DoD Secret clearance.