IT Helpdesk Technician — Secret Clearance

Storage Strategies, Inc. (SSI); Manassas (VA); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical, Vision, Dental insurance

Disability insurance

24 paid days off

Military Leave

401(k) retirement plan

Education assistance

Personal Technology Refresh

Employee Referral bonuses

Job summary

Storage Strategies, Inc. (SSI) seeks a Customer Service Representative in Manassas, VA to support a Navy contract. You will serve as the primary Helpdesk contact and ensure users have necessary technology and licenses.

You will deploy workstations, provide on-site support, document procedures, and collaborate with Advanced Services to resolve issues while maintaining DoD-compliant security and support processes.

Qualifications

• DoD8570 IAT Level II certification required.
• Secret clearance required.
• 1–3 years' experience in Technical Support.
• Excellent team and communications skills (written and verbal).
• Ability to adapt priorities in a dynamic environment.
• Demonstrate initiative and be results oriented.
• Ability to manage own projects within a team.

Responsibilities

• Provide superior customer service to internal and external clients by supporting local and remote computer systems and ensuring users have the needed technology.
• Act as primary point of contact for incoming Helpdesk calls and emails.
• Open and update Support Requests based on contacts.
• Triage requests to determine priorities based on severity and impact.
• Configure and deploy workstations and laptops.
• Provide on-site support to client locations as needed.
• Create and maintain documentation for procedures and licensing.
• Create and remove user and computer accounts within and outside domains.
• Support various customer software/hardware and coordinate with third-party providers.
• Regularly perform maintenance on desktops, laptops, and servers.
• Scan and maintain machines for security.
• Offer basic VTC support on NIPR/SIPR networks and troubleshoot connectivity.
• Assist Advanced Services with deployments, installations, and rollouts.
• Escalate issues to Advanced Services and Management as appropriate.

Skills

Team skills

Communication skills

Initiative

Results oriented

Flexibility

Cross-functional teamwork

Customer service

Problem solving

Analytical skills

Project management

Education

DoD8570 IAT Level II

Job description

Storage Strategies, Inc. (SSI) seeks a Customer Service Representative in Manassas, VA to support a Navy contract. You will serve as the primary Helpdesk contact and ensure users have necessary technology and licenses.

You will deploy workstations, provide on-site support, document procedures, and collaborate with Advanced Services to resolve issues while maintaining DoD-compliant security and support processes.