Entry-Level IT Help Desk Specialist (TS/SCI)

Mission Technologies, a division of HII; Springfield (VA); On-site; USD 39,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid holidays and PTO

Tuition reimbursement

Job summary

HII Mission Technologies is seeking a Service Desk Specialist to provide first-level technical support for Windows desktops, printers, VOIP phones, and video conferecing systems in Springfield, VA. You will document incidents and service requests and escalate complex issues to higher-tier teams as needed.

The role includes on-site responsibilities with level-specific qualification requirements and a chance to grow within a DoD-focused IT environment.

Qualifications

• Level 1: Associate degree or 2-year technical degree with 0 years experience; or HS diploma with 2 years related experience.
• Level 2: Associate degree with 1 year related experience; or HS diploma with 3 years related experience.
• 1 year of experience working on an enterprise services desk, help desk, or similar IT-focused customer support role.

Responsibilities

• Gathering details from customers to capture IT issues, requests and problems.
• Using service management tools to create, update, and track tickets.
• Performing basic account support such as password resets, access verification, and profile troubleshooting.
• Conduct routine workstation tasks such as software installations, configuration updates, or basic system checks.
• Contribute to team knowledge by documenting common issues and solutions.

Skills

Windows support

Customer service

Ticketing systems

Password resets

Education

Associates Degree

High School Diploma

Tools

ServiceNow

BMC

Jira

Zendesk

Job description

HII Mission Technologies is seeking a Service Desk Specialist to provide first-level technical support for Windows desktops, printers, VOIP phones, and video conferecing systems in Springfield, VA. You will document incidents and service requests and escalate complex issues to higher-tier teams as needed.

The role includes on-site responsibilities with level-specific qualification requirements and a chance to grow within a DoD-focused IT environment.