IT Helpdesk Technician: On-Site Support & Training Pro

Tractor & Equipment Co.; Billings (MT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401k match

Paid time off

Health insurance

Vision insurance

Life insurance

EAP

Job summary

Harnish Group Inc. is seeking a Helpdesk Technician to provide first- and second-line technical support for internal and client systems in a complex hybrid IT environment (on-premises and cloud).

The role includes onboarding new users, troubleshooting across AD/Azure AD/O365/SharePoint/Exchange/Teams, and delivering regular training/workshops to maximize efficiency with HGI software and services.

Qualifications

• Minimum 2+ years in service/helpdesk at Tier 1-2 level or 1+ year with related education.
• Able to diagnose advanced hardware/software issues and troubleshoot.
• Experience with AD/Azure AD/O365/SharePoint/Exchange/Teams/Hyper-V/Windows Server administration.

Responsibilities

• Set up and configure computers and peripherals for new employees and onboarding.
• Provide Tier 1-2 support with minimal supervision.
• Document issues and escalate to higher tiers when needed.
• Maintain IT asset inventory and knowledge base.
• Provide multi-level support for AD/Azure AD/O365/SharePoint/Exchange/Teams/Hyper-V/Windows Server.
• Deliver training/workshops for staff on HGI business applications.

Skills

Tech support

Time management

Communication

On-site presence

Tools

Active Directory

Azure AD

Office 365

SharePoint

Exchange

Teams

Hyper-V

Windows Server

Anti-Virus

Backup

Patch management

Job description

Harnish Group Inc. is seeking a Helpdesk Technician to provide first- and second-line technical support for internal and client systems in a complex hybrid IT environment (on-premises and cloud).

The role includes onboarding new users, troubleshooting across AD/Azure AD/O365/SharePoint/Exchange/Teams, and delivering regular training/workshops to maximize efficiency with HGI software and services.