IT Helpdesk Technician I - Onsite Education IT Support

Acture Solutions

Town of Riverhead (NY)

On-site

USD 40,000 - 46,000

Full time

2 days ago

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Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Professional growth opportunities

Job summary

Acture Solutions is seeking a Level I Helpdesk Technician to join our on-site IT support team in Riverhead, NY. The role involves user-facing support for teachers, staff, and administrators, with a focus on resolving desktop, software, and hardware issues.

The position is full-time, Monday–Friday, 8:00 a.m.–4:00 p.m. ET, and requires a candidate who can work independently in a people-first environment while maintaining documentation and meeting IT policies.

Qualifications

1 year of desktop/application support or relevant technical support experience.
Knowledge of Windows domains and network services (DHCP, DNS, Group Policy).
Experience with corporate antivirus and antispam solutions.
Experience with machine imaging and system deployment.
Hardware troubleshooting skills - laptop break/fix is required.
Experience with Google Workspace / Google Admin Console.

Responsibilities

Provide first-level IT support for desktop, software, and applications.
Install, configure, and support desktops, laptops, Chromebooks, and iPads.
Install, configure, and support printers and peripheral devices.
Maintain Windows clients and support end users in Windows domain environments.
Diagnose and resolve issues in Windows domains, Office, Google Workspace, and apps.
Document all work and maintain trouble tickets with accuracy.