Level I Helpdesk Technician

Acture Solutions; Town of Riverhead (NY); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Retirement Plan

Paid Time Off

Professional growth opportunities

Job summary

Acture Solutions is seeking a Level I Helpdesk Technician to join our on-site IT support team in Riverhead, NY. The role involves user-facing support for teachers, staff, and administrators, with a focus on resolving desktop, software, and hardware issues.

The position is full-time, Monday–Friday, 8:00 a.m.–4:00 p.m. ET, and requires a candidate who can work independently in a people-first environment while maintaining documentation and meeting IT policies.

Qualifications

• 1 year of desktop/application support or relevant technical support experience.
• Knowledge of Windows domains and network services (DHCP, DNS, Group Policy).
• Experience with corporate antivirus and antispam solutions.
• Experience with machine imaging and system deployment.
• Hardware troubleshooting skills - laptop break/fix is required.
• Experience with Google Workspace / Google Admin Console.

Responsibilities

• Provide first-level IT support for desktop, software, and applications.
• Install, configure, and support desktops, laptops, Chromebooks, and iPads.
• Install, configure, and support printers and peripheral devices.
• Maintain Windows clients and support end users in Windows domain environments.
• Diagnose and resolve issues in Windows domains, Office, Google Workspace, and apps.
• Document all work and maintain trouble tickets with accuracy.

Skills

Windows domain knowledge

Google Workspace

Ticketing system

Effective communication

Hardware troubleshooting

Imaging and deployment

Printer and peripherals

Basic network troubleshooting

Tools

Google Admin Console

Windows OS support

Office 365/Microsoft 365

Job description

Job Title: Level I Helpdesk Technician

Location: Riverhead, NY Onsite Full time

Schedule: Full-time, Monday-Friday, 8:00 a.m.-4:00 p.m. ET

Launch Your IT Career in a Role That Matters

Acture Solutions is looking for a dedicated and service-minded IT Support Technician Level 1 to join our on-site support team. If you thrive on solving problems, assisting users, and making a meaningful impact in the education sector-this is your opportunity to grow in a supportive, people-first environment.

What You’ll Do

As an IT Support Technician Level I, you'll be the first line of technical support for users including teachers, staff, and administrators. You’ll report directly to the Level II Helpdesk Technician and respond to user requests in-person, by phone, or through our IT helpdesk system. Your daily impact will include:

• Providing responsive first-level support for desktop, software, and application-related issues
• Installing, configuring, and supporting desktops, laptops, Chromebooks, and iPads for end users
• Installing, configuring, and supporting printers and other peripheral devices
• Managing and maintaining Windows clients and supporting end users in Windows domain environments
• Diagnosing and resolving issues within Windows domains, Microsoft Office, Google Workspace, and other applications
• Troubleshooting and repairing software application problems
• Assisting with system imaging and deployment of new hardware and software
• Performing basic network troubleshooting including cabling, WiFi connectivity, NIC issues, DHCP, DNS, and Group Policy
• Supporting corporate antivirus and antispam solutions
• Installing and supporting various technical equipment onsite
• Maintaining accurate trouble tickets and providing detailed documentation of all work performed
• Handling multiple tasks simultaneously while maintaining organization and follow-through
• Maintaining inventory of IT assets and related documentation
• Upholding IT policies and ensuring compliance with company standards
• Interacting professionally and positively with teachers, staff, administrators, executives, engineers, vendors, and peers

What You Bring

• 1 year of desktop/application support or relevant technical support experience
• Knowledge of Windows domains and network services (DHCP, DNS, Group Policy)
• Experience with corporate antivirus and antispam solutions
• Experience with machine imaging and system deployment
• Hardware troubleshooting skills - laptop break/fix is required
• Experience with Google Workspace / Google Admin Console
• Familiarity with Microsoft platforms and end-user support
• Ability to manage help requests using a ticketing system
• Excellent oral and written communication skills, with the ability to interact effectively across all levels of an organization
• Strong organizational skills and ability to contribute to complex project implementation
• Professional, neat, organized, and able to communicate clearly
• Experience supporting the education sector is a plus
• Capable of working independently and collaborating with a team
• Applicants must currently reside within an hour commute of job posting location. Relocation will not be considered.
• This position is not approved for Visa sponsorship now or in the future. U.S. Citizen or Green card required.

Who We Are

Acture Solutions Inc. is a trusted IT Managed Service Provider (MSP) delivering secure, scalable technology solutions. We partner with organizations to enhance operations, cybersecurity, and long-term growth through exceptional service. Based in Upstate NY and under new leadership, Acture has doubled in size over five years and continues to be recognized on Inc. Magazine's Fastest Growing Companies List.

Acture Solutions continues to expand its platform through strategic growth initiatives, including the addition of Artilus Inc. This expansion strengthens our capabilities across managed services and cybersecurity, allowing us to better support clients while creating new opportunities for collaboration, innovation, and career growth across the organization. At Acture Solutions, we don’t just support IT-we support people. We prioritize a people first culture, where respect and quality are valued over profit. Our team of driven professionals is dedicated to delivering high-quality work in a fun, inclusive, and collaborative environment. As we plan to double in size over the next three years, we invite individuals who want to grow with us and make a difference.

What We Offer

• Competitive salary: $40,000-$46,000 annually (commensurate with experience)
• Medical, Dental, Vision, and Life Insurance
• Retirement Plan
• Generous Paid Time Off
• Opportunities for professional growth and skill development

A valid driver’s license and fingerprinting check are required.