IT Helpdesk Technician: Growth, Training & Benefits

Rimkus; Chapel Hill (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Private Healthcare Plan

Pension Plans

Life Assurance

Leave Package

Training & Development

Employee Assistance Programme

Job summary

Rimkus seeks an IT Helpdesk Technician to provide frontline support across the organization, handling user requests, troubleshooting hardware and software, and escalating complex issues to Tier 2 teams.

You will support Windows devices, Microsoft 365 apps, Active Directory, VPN, and network connectivity while helping with onboarding and offboarding, maintaining assets and the knowledge base.

Qualifications

• Associate degree or equivalent in IT or related field.
• 2-3 years in service/help desk or desktop support.
• CompTIA A+ certification required.
• ITIL 4 Foundation preferred.
• Experience with Windows and Microsoft 365.
• Active Directory user administration.
• Networking basics (TCP/IP, DNS, DHCP, VPN).
• Ability to explain technical information to non-technical users.
• Eligibility to work in the United States.
• Experience with VDI or endpoint management is a plus.

Responsibilities

• Provide first level IT support via phone, email, chat, and ticketing.
• Troubleshoot hardware, software, OS, printing, and connectivity issues.
• Support Windows laptops, desktops, monitors, printers, and mobile devices.
• Assist with onboarding and offboarding and manage assets.
• Escalate complex issues to Tier 2 teams and follow IT procedures.
• Maintain IT knowledge base and support documentation.

Skills

Windows OS

Microsoft 365

Active Directory

IT security

Customer support

Network troubleshooting

Ticketing system

Education

Associate degree in IT or related field

Tools

Ticketing system (ITSM)

VDI/Remote Desktop

Endpoint management

Job description

Rimkus seeks an IT Helpdesk Technician to provide frontline support across the organization, handling user requests, troubleshooting hardware and software, and escalating complex issues to Tier 2 teams.

You will support Windows devices, Microsoft 365 apps, Active Directory, VPN, and network connectivity while helping with onboarding and offboarding, maintaining assets and the knowledge base.