IT Helpdesk Technician: Windows & 365 Support Pro

Rimkus-; Houston (TX); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Private healthcare plan

Pension plans

Life assurance

Leave package

Training & Development

Employee Assistance Programme

Job summary

Rimkus is seeking an IT Helpdesk Technician to provide frontline technical support to employees across the organization. You will troubleshoot hardware and software issues, support Microsoft 365 apps, assist with onboarding/offboarding, and escalate complex problems to Tier 2 teams.

The role requires an Associate degree or equivalent, 2–3 years in a help desk or desktop support role, and CompTIA A+ certification. ITIL 4 Foundation is preferred, with MS 365 certifications an asset.

Qualifications

• Associate degree, diploma, or certificate in Information Technology, Computer Science, or related field.
• 2–3 years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role.
• CompTIA A+ certification is required.
• ITIL 4 Foundation certification is preferred.
• Microsoft certifications (MCSE / Microsoft 365) are assets.
• Experience with Windows operating systems and general computer hardware/software.
• Experience supporting Microsoft 365 applications (Outlook, Teams, Word, Excel, OneDrive).
• Familiarity with Active Directory and user account administration.
• Basic networking knowledge (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Experience with IT service management/ticketing systems.
• Experience supporting employees at all levels and explaining technical info clearly.
• Eligible to work in the United States.
• Experience with VDI/remote desktop technologies or endpoint management is a plus.

Responsibilities

• Provide first-level technical support to employees by phone, email, chat, and IT ticketing system.
• Troubleshoot and resolve common hardware, software, OS, printing, and connectivity issues.
• Support Windows laptops, desktops, monitors, printers, mobile devices, and other IT equipment.
• Provide support for Microsoft 365 applications including Outlook, Teams, Word, Excel, and OneDrive.
• Assist users with password resets, account access, permissions, and basic Active Directory tasks.
• Troubleshoot VPN, Wi‑Fi, network connectivity, and remote-access issues.
• Install, configure, update, and maintain computers, software, and peripherals.
• Create and maintain IT support tickets with accurate notes and resolution details.
• Escalate to Tier 2 or other teams when needed.
• Follow IT support procedures and security policies.
• Assist with onboarding/offboarding and equipment preparation.
• Maintain IT asset records and IT knowledge base.
• Participate in IT projects and deployments.
• Collaborate with IT team to identify and fix recurring issues.

Skills

CompTIA A+ certification

ITIL 4 Foundation certification

Microsoft 365

Active Directory

Windows operating systems

Networking concepts

VPN

VDI / Remote desktop

Endpoint management tools

Education

Associate degree / diploma / certificate in IT or related field

Tools

Microsoft 365 tools

Job description

Rimkus is seeking an IT Helpdesk Technician to provide frontline technical support to employees across the organization. You will troubleshoot hardware and software issues, support Microsoft 365 apps, assist with onboarding/offboarding, and escalate complex problems to Tier 2 teams.

The role requires an Associate degree or equivalent, 2–3 years in a help desk or desktop support role, and CompTIA A+ certification. ITIL 4 Foundation is preferred, with MS 365 certifications an asset.