IT Helpdesk Technician: Growth, Benefits & Impact

Rimkus Consulting Group

Houston, Northern (TX, KY)

Hybrid

USD 60,000 - 75,000

Full time

9 days ago

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Benefits offered by this job

Healthcare

Pension

Life Insurance

Leave package

Training & Development

Counseling

Job summary

Rimkus Consulting Group is seeking an IT Helpdesk Technician to deliver frontline technical support for the organization. You will troubleshoot hardware, software, network, and user account issues, assisting with onboarding and offboarding, and maintaining accurate IT records.

The role requires 2–3 years in a service desk or desktop support, CompTIA A+ certification, and familiarity with Microsoft 365, AD, VPN, and remote access tools. Occasional travel to Rimkus offices may be required.

Qualifications

Associate degree or certificate in IT or equivalent experience required.
2–3 years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT role.
CompTIA A+ certification required.
ITIL 4 Foundation certification preferred.
Microsoft certifications (MCSE/Microsoft 365) are assets.
Experience supporting Windows OS and hardware, and Microsoft 365 apps.

Responsibilities

Provide first-level technical support by phone, email, chat, and IT ticketing system.
Troubleshoot hardware, software, OS, printing, and connectivity issues.
Support Windows laptops, desktops, monitors, printers, and mobile devices.
Assist with password resets, account access, and AD tasks.
Troubleshoot VPN, Wi-Fi, and remote access issues.
Install, configure, and maintain computers and peripherals.
Escalate complex issues to Tier 2 teams.
Assist with onboarding and offboarding of employees.
Maintain IT asset records and support documentation.
Participate in IT projects and security best practices.