IT Helpdesk Technician: Growth, Skills & Perks

Rimkus Consulting Group; Georgia; On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Private Healthcare Plan

Pension Plans

Life Assurance

Leave Package

Training & Development

Employee Assistance Programme

Job summary

Rimkus is seeking an IT Helpdesk Technician to provide frontline support to employees across the organization. You will respond to user requests, troubleshoot hardware and software issues, resolve common technical problems, and escalate more complex issues to the appropriate IT teams.

Responsibilities include supporting Windows laptops/desktops, Microsoft 365 applications, AD tasks, VPN and network connectivity, and maintaining IT assets and ticket records.

Qualifications

• Associate degree or equivalent in IT or related field.
• 2–3 years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role.
• CompTIA A+ certification is required.
• ITIL 4 Foundation certification is preferred.
• Microsoft certifications such as MCSE/M365 are assets.
• Experience supporting Windows OS and general hardware/software.
• Experience supporting Microsoft 365 applications.
• Working knowledge of Active Directory and user account administration.
• Basic networking concepts (TCP/IP, DNS, DHCP, Wi‑Fi, VPN).
• Experience with IT service management or ticketing systems.
• Ability to explain technical information clearly to users at different levels of knowledge.

Responsibilities

• Provide first-level technical support to employees via phone, email, chat, and ticketing system.
• Troubleshoot and resolve common hardware, software, OS, printing, and connectivity issues.
• Support Windows laptops/desktops/monitors/printers/mobile devices.
• Assist with Microsoft 365 applications, including Outlook, Teams, Word, Excel, and OneDrive.
• Assist users with password resets, account access, permissions, and basic AD tasks.
• Troubleshoot VPN, Wi-Fi, network connectivity, and remote-access issues.
• Install, configure, update, and maintain computers, software, and peripherals.
• Create/update/maintain IT tickets with notes and resolutions.
• Escalate complex issues to Tier 2/infra/security/app support teams.
• Follow IT support procedures and security policies.

Skills

Customer service

Technical troubleshooting

Microsoft 365

Active Directory

Networking concepts

Ticketing systems

VDI/Remote Desktop

Education

Associate degree in IT or related

CompTIA A+ certification

ITIL 4 Foundation certification

MCSE/Microsoft 365 certifications (asset)

Tools

Microsoft 365

Active Directory

VPN

VDI/Remote Desktop

IT ticketing system

Job description

Rimkus is seeking an IT Helpdesk Technician to provide frontline support to employees across the organization. You will respond to user requests, troubleshoot hardware and software issues, resolve common technical problems, and escalate more complex issues to the appropriate IT teams.

Responsibilities include supporting Windows laptops/desktops, Microsoft 365 applications, AD tasks, VPN and network connectivity, and maintaining IT assets and ticket records.