IT Helpdesk Technician — Growth, Training & Perks

Rimkus-; Chapel Hill (NC); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Private Healthcare Plan

Pension Plans

Life Assurance

Leave Package

Training & Development

Employee Assistance Programme

Job summary

Rimkus is seeking an IT Helpdesk Technician to deliver frontline support to employees across the organization in a dynamic, enterprise environment. You will troubleshoot hardware, software, OS issues, and assist with Microsoft 365 apps, Active Directory tasks, and VPN connectivity.

The role requires 2–3 years in a service desk, CompTIA A+ certification, and strong customer-facing communication. On-site operations in Chapel Hill, NC, with potential for growth and professional development.

Qualifications

• Associate degree, diploma, or certificate in Information Technology or related field; equivalent combo may be considered.
• 2–3 years of experience in a Service Desk, Help Desk, Desktop Support, or similar IT support role.
• CompTIA A+ certification required.
• ITIL 4 Foundation certification preferred.
• Microsoft certifications (MSCE/365) are assets.
• Experience supporting Windows OS and hardware.
• Experience with Microsoft 365 applications.
• Working knowledge of Active Directory and user administration.
• Basic networking concepts such as TCP/IP, DNS, DHCP, Wi-Fi, VPN.
• Experience with IT service management or ticketing systems.
• Familiarity with IT security best practices.
• Ability to explain technical info clearly to users at all levels.
• Eligible to work in the United States.
• Experience with VDI or endpoint management tools is a plus.

Responsibilities

• Provide first-level technical support to employees via phone, email, chat, and ticketing system.
• Troubleshoot and resolve common hardware, software, OS, printing, and connectivity issues.
• Support Windows laptops/desktops, monitors, printers, mobile devices, and peripherals.
• Assist with Microsoft 365 apps: Outlook, Teams, Word, Excel, OneDrive.
• Assist users with password resets, access, and Active Directory tasks.
• Troubleshoot VPN, Wi‑Fi, network connectivity, and remote access issues.
• Install, configure, and maintain computers, software, and peripherals.
• Maintain accurate IT tickets with troubleshooting notes and resolutions.
• Escalate complex issues to Tier 2 or other teams as needed.
• Follow IT support procedures, standards, and security policies.
• Assist with onboarding/offboarding and equipment preparation.
• Maintain IT asset records and documentation.
• Contribute to knowledge base and support documentation.
• Participate in IT projects and system deployments.
• Collaborate to identify recurring issues and improve processes.
• Provide professional, timely, customer-focused support to all staff.

Skills

First-level support

Windows troubleshooting

Microsoft 365

Active Directory

Networking basics

VPN & remote access

IT ticketing system

IT security best practices

Customer service

Communication skills

Education

Associate degree or higher in IT

Tools

IT ticketing software

VDI / remote desktop

Microsoft 365 admin tools

Job description

Rimkus is seeking an IT Helpdesk Technician to deliver frontline support to employees across the organization in a dynamic, enterprise environment. You will troubleshoot hardware, software, OS issues, and assist with Microsoft 365 apps, Active Directory tasks, and VPN connectivity.

The role requires 2–3 years in a service desk, CompTIA A+ certification, and strong customer-facing communication. On-site operations in Chapel Hill, NC, with potential for growth and professional development.