IT Helpdesk Technician: Growth, Training & Benefits

Rimkus Consulting Group, Inc

Houston (TX)

On-site

USD 60,000 - 75,000

Full time

5 days ago

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Benefits offered by this job

Private Healthcare Plan

Pension Plans

Life Assurance

Leave Package

Training & Development

Employee Assistance Programme

Job summary

Rimkus Consulting Group, Inc in Houston, Texas is seeking an IT Helpdesk Technician to deliver frontline technical support to employees across the organization. You will respond to requests, troubleshoot hardware and software issues, and escalate complex problems to appropriate teams.

The role requires 2–3 years of service desk experience, CompTIA A+ certification, and familiarity with Windows, Microsoft 365, AD, and VPN.

Qualifications

Associate degree or equivalent in IT or related field.
2-3 years of experience in a Service Desk/Help Desk/Desktop Support role.
CompTIA A+ certification is required.
ITIL 4 Foundation certification is preferred.
Experience with Windows OS and Microsoft 365 applications.

Responsibilities

Provide first-level technical support to employees by phone, email, chat, and through the IT ticketing system.
Troubleshoot and resolve common hardware, software, operating system, printing, and connectivity issues.
Support Windows laptops, desktops, monitors, printers, mobile devices, and other IT equipment.
Assist users with password resets, account access, permissions, and basic Active Directory tasks.
Troubleshoot VPN, Wi-Fi, network connectivity, and remote-access issues.
Install, configure, update, and maintain computers, software, and peripheral equipment.
Create, update, and maintain IT support tickets with accurate troubleshooting notes and resolution details.
Escalate issues to Tier 2 or other teams as needed.