Tier II Helpdesk Technician – IT Support

The Pueblo of Sandia; Bernalillo, Albuquerque (NM, NM); On-site; USD 43,000 - 48,000; Full time

Job summary

The Pueblo of Sandia is seeking a Tribal Government Helpdesk Technician II to deliver second-tier IT support for end-users across tribal government operations. You will diagnose and resolve software, hardware, and peripheral issues and guide users through clear, friendly solutions.

Under supervision, you will document requests in the IT ticketing system, escalate complex cases, and help maintain user accounts in Active Directory. A strong team focus and reliable attendance are essential.

Qualifications

• Two or more years of desktop support in a Windows environment.
• Experience diagnosing and resolving software/hardware issues remotely or in person.
• Ability to document work orders and communicate resolutions clearly.
• Familiar with IT ticketing systems and end-user support processes.
• Knowledge of AD, Exchange, and network fundamentals is preferred.

Responsibilities

• Identify, diagnose, and resolve level two end-user IT issues.
• Provide high-level technical support for software, hardware, and peripherals.
• Maintain end-user accounts and security settings in Active Directory.
• Document work orders, track progress, and escalate when needed.
• Assist with setup of new devices and on-site/off-site deployments.

Skills

Desktop support

Network troubleshooting

Active Directory

Effective communication

Hardware & software troubleshooting

Education

Associates degree in IT or related field

High School Diploma or GED

Three years desktop support in Windows

Tools

Windows Server

Microsoft Exchange

Microsoft Office Suite

PBX/Voice Mail

Networking Protocols

Active Directory

Job description

The Pueblo of Sandia is seeking a Tribal Government Helpdesk Technician II to deliver second-tier IT support for end-users across tribal government operations. You will diagnose and resolve software, hardware, and peripheral issues and guide users through clear, friendly solutions.

Under supervision, you will document requests in the IT ticketing system, escalate complex cases, and help maintain user accounts in Active Directory. A strong team focus and reliable attendance are essential.