IT Helpdesk Technician - Entry-Level with Hands-On Training

VPI Technology, a division of Ludlum Measurements, Inc.; Sweetwater (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

401(k) with company match

Paid time off and holidays

Flexible Spending Account

Opportunities for professional growth

Job summary

Ludlum Measurements, Inc. is seeking a driven and personable IT Helpdesk Technician to support our operations in Sweetwater, TX. This entry-level position is ideal for a problem-solver eager to launch a career in IT.

You will serve as the primary point of contact for our organization's technical needs, handling day-to-day support for hardware, software, and connectivity issues. We provide comprehensive on-the-job training, allowing you to learn enterprise-level IT practices, including Active

Qualifications

• High school diploma or equivalent required.
• Familiarity with Windows 10/11 and Microsoft 365 expected.
• Strong communication and problem-solving skills.
• Reliable and able to maintain confidential records.

Responsibilities

• Operating Systems: Windows 10/11 familiarity; Microsoft 365 usage.
• Hardware & peripherals: basic troubleshooting of PCs, laptops, printers.
• Networking: basic IP, DNS, and Wi-Fi knowledge.
• Communication: explain technical concepts to non-technical users.
• Problem-Solving: possess a can-do attitude and patience.
• Ticketing: experience with help desk systems is a plus.

Skills

Windows 10/11

Microsoft 365

Troubleshooting

Customer service

Communication

Education

High school diploma or equivalent

Tools

Help desk ticketing systems

Job description

Ludlum Measurements, Inc. is seeking a driven and personable IT Helpdesk Technician to support our operations in Sweetwater, TX. This entry-level position is ideal for a problem-solver eager to launch a career in IT.

You will serve as the primary point of contact for our organization's technical needs, handling day-to-day support for hardware, software, and connectivity issues. We provide comprehensive on-the-job training, allowing you to learn enterprise-level IT practices, including Active