IT Helpdesk Technician

Ludlum Measurements, Inc.; Sweetwater (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

401(k) with company match

Paid time off and holidays

Flexible Spending Account

Opportunities for professional growth

Job summary

Ludlum Measurements, Inc. in Sweetwater, TX is seeking a driven IT Helpdesk Technician to support day-to-day hardware, software, and connectivity issues. This entry-level position emphasizes problem-solving and clear communication as you become the primary contact for technical needs.

We provide on-the-job training covering Active Directory, virtualization, and security environments. No prior experience required beyond strong reliability and a can-do attitude; you will learn enterprise IT

Qualifications

• Entry-level IT position with focus on helpdesk support.
• Strong communication and problem-solving skills required.
• Ability to manage multiple tasks and meet deadlines.
• Discretion with confidential records.
• Willingness to learn enterprise IT practices.

Responsibilities

• Support Windows 10/11 and Microsoft 365 users.
• Troubleshoot hardware, software, and network issues.
• Assist users and explain technical concepts clearly.
• Document and track tickets in the service desk system.
• Support Active Directory and virtualization training.

Skills

Communication

Problem-solving

Multitasking

Reliability

Record keeping

Education

High school diploma or equivalent

Tools

Windows 10/11

Microsoft 365

Active Directory

Virtualization

Security environments

Job description

Ludlum Measurements, Inc. is seeking a driven and personable IT Helpdesk Technician to support our operations in Sweetwater, TX. This entry-level position is ideal for a problem-solver eager to launch a career in IT. You will serve as the primary point of contact for our organization's technical needs, handling day-to-day support for hardware, software, and connectivity issues.

We provide comprehensive on-the-job training, allowing you to learn enterprise-level IT practices, including Active Directory, virtualization, and security environments. We value a problem-solving mindset and strong communication skills over prior technical experience.

Job Type

Full-Time, In-Person

Job Duties & Responsibilities

• Operating Systems: Familiarity with Windows 10/11 and Microsoft 365.
• Hardware & Peripherals: Basic knowledge of troubleshooting PCs, laptops, and office printers.
• Networking: knowledge of IP, DNS, and Wi-Fi connectivity.
• Communication: Ability to explain technical concepts to non-technical users.
• Problem-Solving: A "can-do" attitude and patience when assisting others.
• Ticketing: Experience with help desk ticketing systems is a plus.
• Perform other related duties as assigned

Skills & Qualifications

• High school diploma or equivalent required
• Ability to manage multiple tasks and meet deadlines
• Strong communication and problem-solving skills
• Must be reliable and extremely trustworthy.
• Ability to maintain confidential and meticulous records.

Compensation / Benefits

• Salary is dependent upon experience
• Health, Dental, and Vision Insurance
• Life Insurance
• 401(k) with company match
• Paid time off and holidaysFlexible Spending Account
• Opportunities for professional growth and development

About Ludlum Measurements

Ludlum Measurements, Inc. designs and manufactures radiation detection instruments used in environmental, industrial, and governmental applications around the world. Since 1962, we’ve been dedicated to building reliable products and providing exceptional customer support to help protect people and the environment. When you join Ludlums, you will learn new skills, acquire knowledge, and use these values to help grow in your career and fulfill your professional goals. We have a technical, clever talent pool here and want you to join us!

EOE Disclaimer

Ludlum Measurements is an Aff... employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or any other federal, state, or local protected class and will not be discriminated against based on disability.

If you would like to view a copy of the company’s affirmative action plan, please email [e-mail].

If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HR at [e-mail].

All applicants applying for U.S. job openings must be authorized to work in the United States.