IT Helpdesk Technician

Burnham Nationwide, Inc.; Hawthorne (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Burnham Nationwide, Inc. is seeking an IT Help Desk Technician to provide on-site and remote support across various dealerships in New York. Key responsibilities include maintaining Windows systems and delivering exceptional customer service. The ideal candidate will have a strong background in technical support, communication skills, and the ability to handle multiple projects efficiently in a fast-paced environment.

Benefits

Medical and Dental

401K Plan

Paid time off and vacation

Growth opportunities

Paid Training

Long term job security

Qualifications

• Valid Driver’s License required.
• One year Helpdesk experience preferred.
• Knowledge of Active Directory and Microsoft Exchange essential.

Responsibilities

• Support, maintain and implement Microsoft Windows workstations and servers.
• Coordinate and provide 1st and 2nd level support.
• Document, report, track and resolve incidents in Help Desk software.

Skills

Excellent customer service

Communication skills

Time management skills

Ability to manage multiple projects concurrently

Strong knowledge of Windows Server 2008 and newer

Expert knowledge of MS Office

Working knowledge of TCP/IP

Job description

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.

This position will be based in Hawthorne, NY and will provide on-site support for New Country Motor Car Group dealerships in the Metro New York Cityand Long Island, NY markets; additionally will provide remote support to New Country dealerships in otherU.S. markets.

Benefits

Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Family owned and operated
Long term job security

Responsibilities

Support, maintain and implement Microsoft Windows workstations, clients and printers
Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
Documents, report, track and resolve incidents in the Help Desk software
Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
Coordinate and provide 1st and 2nd level support for addressing new and open issues
Interface with automobile manufacturer IT support to resolve open issues
Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
Additional responsibilities as assigned by IT Director

Qualifications

Valid Driver’s License
One year Helpdesk experience (preferred)
Excellent customer service, communication, and time management skills
Ability to quickly adapt to changing project requirements
Must possess ability to manage multiple projects concurrently
Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
Must be a United States citizen with a valid driver's license and clean driving record
Must be willing to travel on a daily basis between locations

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.