IT HelpDesk Specialist

WalkMe; United States; Remote; USD 45,000 - 65,000; Full time

Job summary

WalkMe, a leader in digital adoption, seeks an experienced IT HelpDesk Specialist to join their global IT team. This role involves providing technical support on various platforms, managing onboarding, and contributing to IT projects. Ideal candidates have strong IT support experience, communication skills, and a positive attitude.

Qualifications

• 2+ years in IT support.
• Strong skills in Mac & Windows platforms.
• Experience with support ticket systems.

Responsibilities

• Provide frontline IT support to employees across the organization.
• Resolve technical issues and manage onboarding processes.
• Contribute to broader IT initiatives.

Skills

Problem Solver

Communication

Technical Support

Organization

Tools

ServiceNow

Okta

AzureAD

Kandji

Jamf

In-Tune

Microsoft Office

Google Workspace Admin

Job description

WalkMe is growing and we want you to join us! Have you ever wanted to work for an industry leader? Well, how about an industry creator?! At WalkMe, we’re not just the leader in digital adoption, we started the digital adoption revolution - enabling organizations to measure, drive, and act to ultimately maximize the impact of their digital transformation and accelerate the return on their software investment. And with over 2,000 clients, including more than a third of Fortune 500 companies, working with us daily, we’re changing how enterprises interact with their technology.

So, if you’re looking for an opportunity to work, collaborate, and innovate with some of the most talented people out there, WalkMe is the place for you!

We are looking for an experienced and service-oriented IT HelpDesk Specialist to join our global IT team. In this role, you’ll provide frontline support to employees across the organization, both on-site and remote. You’ll be responsible for resolving technical issues, managing onboarding processes, maintaining systems, and contributing to broader IT initiatives.

What You'll Be Doing:

• Tech Support Guru: Answer IT tickets, fix hardware and software issues (Apple & Microsoft), for people in the office and those working remotely.
• New Hire Helper: Set up accounts, access, and train newbies. Basically, make them feel welcome tech-wise!
• Platform Pro: Juggle different computer systems (Windows, Mac, iOS, etc.) like a boss.
• App Whisperer: Know your way around various apps the company uses.
• Tech Trendsetter: Keep up with the latest software, hardware, and those pesky "Zero-Day" issues.
• Network Ninja: Handle LAN, WAN, Wi-Fi, and VPN troubleshooting.
• Remote Rockstar: Support people working from home, traveling, or at other offices.
• Video & Audio Ace: Sort out issues with video and audio conferencing.
• Office Tech Fixer: Tackle problems with printers, conference room tech, TVs, and sound systems.
• Team Player: Work with other teams and IT staff to solve problems.
• Project Pro: Dive into longer projects and help with company-wide tools.
• Knowledge Sharer: Update the Knowledge Base with solutions and FAQs.

What we’re Looking For:

• IT Experience: 2+ years in IT support.

• Mac & Windows Whiz: Strong skills in both platforms.
• IDP Master: Know your way around tools like Okta and AzureAD.
• Ticket Tracker: Experience with support ticket systems (e.g., ServiceNow).
• MDM Expert: Knowledge of Kandji, Jamf, or In-Tune.
• Network Know-How: Understanding of networking and security systems.
• Office & Workspace Skills: Familiar with Microsoft Office and Google Workspace Admin.
• Communication Champ: Experience with tools like Slack, Zoom, and MS Teams.
• Super Smiley: A positive, helpful attitude is a must!
• Organized & Reliable: Pretty self-explanatory!
• Problem Solver: Good at figuring things out.
• Talk the Talk: Great English communication skills.

Bonus Points If You Have:

• Global Experience: Worked in a multicultural company.
• Advanced MDM: Super skilled with scripting, rules, and policies in Kandji, Jamf, or In-Tune.
• Hybrid IT Experience: Worked with SAAS, IAAS, and On-Prem environments.
• Certifications: MCP, MCSE, MCITP, CCNA, VCP, etc.