Information Technology Help Desk Technician

Arcmed; Danbury (CT); On-site; USD 55,000 - 65,000; Full time

Job summary

A leading company in the manufacturing sector seeks an Information Technology Help Desk Technician. The role includes providing technical support for computer systems, addressing software and hardware issues, and managing user accounts. Candidates should have a Bachelor's degree or equivalent certifications and at least 3 years of Help Desk experience. Benefits include medical and vision insurance, 401(k), maternity/paternity leave, and tuition assistance.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

Qualifications

• Minimum 3 years Help Desk experience.
• Experience with MS Office, Adobe, Solidworks, Mastercam.
• Flexibility to work different sites.

Responsibilities

• Provide technical support for hardware and software.
• Support business applications and user accounts management.
• Conduct system patching and deploy/install software.

Skills

Diagnose PC/laptop/printer hardware/software issues

Communication skills

Attention to details

Ability to learn technical skills

Education

Bachelor's degree in information systems or equivalent certifications

Tools

Microsoft Office 365

Epicor

Job description

Information Technology Help Desk Technician

Information Technology Help Desk Technician

The Help Desk Technician is responsible for providing technical support and assistance related to computer systems, hardware, and software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Must be in support of the vision and mission of the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Diagnose PC/laptop/printer hardware/software issues.
• Support business applications (MS Office, Adobe, Solidworks, Mastercam, ERP)
• Support Windows 7/10 operating system.
• Add/move/delete user accounts/resources.
• System patching
• Deploy/install software.
• Office 365 (Exchange, Skype, OneDrive, Teams/SharePoint)
• Desktop build/deployment
• Active Directory, DNS/DHCP
• ManageEngine Desktop Central
• Group Policy management.
• Scripting
• Computer literate and proficient in Microsoft Office Word and Excel, Outlook, plus word processing and presentation software.
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand databases a must and the ability to learn technical skills.
• Work as directly by manager

EDUCATIONAL REQUIREMENTS, QUALIFICIATIONS, and TRAININGS

• Minimum 3 years Help Desk experience.
• Bachelor's degree in information systems or equivalent certifications (A+ Certification. Network+ Certification, Microsoft certifications such as MCITP, MCSA, or MCSE)
• Communication skills and speaking in public, attention to details.
• Capacity to maintain accurate records and exercise discretion in handling of confidential information.
• Willingness to work a flexible schedule; including at different sites and programs as needed.
• Ability to maintain assigned work hours.

COMPUTER AND SOFTWARE REQUIREMENTS

• Experience with Epicor a plus.
• Microsoft: Office 365; SharePoint; Teams; Visio; and OneNote preferred.
• Ability to operate media equipment such as tablets, smartphones, and other electronic equipment.
• Ability to work with general office equipment.
• Ability to work with and understand databases a must and the ability to learn technical skills.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Shall have essential physical skills; be able to run, squat, stoop/bend, kneel, climb stairs, be able to lift at least 50 pounds (or ¼ own body weight).

Shall have adequate vision, reading, writing, and documentation skills, and hearing to perform the essential functions of the job.

Must have enough endurance to perform tasks over long periods of time.

Will be engaged in speaking, sitting, walking, driving, listening, and in communicating both orally and in writing while performing his or her duties.

Must be able to listen and respond to questions and instructions.

The qualifications, physical demands, and work environment described herein are representative of those an employee will encounter and must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The above noted job description is not intended to describe, in detail, the variety of tasks that may be assigned but rather to give the incumbent a general sense of the responsibilities and expectations of his/her position. As the nature of business demands change, so, too, may the essential functions of this position.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Manufacturing

Referrals increase your chances of interviewing at Arcmed by 2x

Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Tuition assistance

Disability insurance

Get notified when a new job is posted.

Sign in to set job alerts for “Information Technology Help Desk Technician” roles.

Stamford, CT $55,000.00-$65,000.00 1 week ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.