Remote Helpdesk Support Technician (Active Directory)

Lensa; Raleigh (NC); Remote; USD 50,000 - 55,000; Full time

Job summary

A leading company is seeking a Remote Helpdesk Support Technician to provide exceptional customer service and support. This role involves troubleshooting various technical issues, managing client communications, and ensuring timely resolution of support requests while following documented procedures. Ideal candidates will have extensive experience in IT support, particularly with Windows environments and networking devices.

Benefits

Comprehensive health benefits

401(k) with up to 6% match

Paid holidays, vacation, and sick leave

Remote work setup

Health savings account

Qualifications

• 2-3 years in IT Helpdesk/Desktop Support role.
• Experience with Windows Active Directory domains.
• Familiarity with Microsoft Server products.

Responsibilities

• Troubleshoot technical problems and document issues.
• Replace failed hardware including desktops and laptops.
• Work directly with clients via phone support.

Skills

Troubleshooting

Networking devices

Printer troubleshooting

Windows Active Directory

Ticketing systems

Education

IT certifications

Technical education

Job description

Remote Helpdesk Support Technician (Active Directory)

1 day ago Be among the first 25 applicants

Lensa partners with DirectEmployers to promote this job for Reynolds & Reynolds Inc.

Position Description

This is a remote position. Shift: Monday-Friday 8am-5pm EST

Proton Dealership IT, an affiliate of Reynolds and Reynolds, is seeking a customer-focused IT Helpdesk Support Technician. You will be the first point of contact for customers, resolving a variety of technical issues promptly. Your role involves working directly with clients via phone, troubleshooting their technical problems, and documenting issues thoroughly in Proton's ticketing system. Responsibilities include:

• Document problems, troubleshooting steps, and resolutions
• Replace failed hardware on desktops and laptops (motherboards, NICs, video cards, monitors, keyboards)
• Troubleshoot networking equipment including switches, routers, and firewalls

About Our Company: Proton Dealership IT supports over 400 auto-dealerships nationwide, emphasizing quality service, low stress, and a positive work environment.

Training

On-the-job training provided.

Requirements

• 2-3 years in IT Helpdesk/Desktop Support role
• IT certifications or technical education
• Experience with Windows Active Directory domains
• Proficiency with ticketing systems
• Expertise in printer, scanner, and wireless troubleshooting
• Knowledge of networking devices, switches, routers, firewalls
• Familiarity with Microsoft Server products (Windows Server 2003, 2008, 2012) and Exchange Server (2007, 2010, 2013)

Benefits

• Comprehensive health benefits including medical, dental, vision, and life insurance
• Health savings account
• 401(k) with up to 6% match
• Remote work setup with provided equipment
• Paid holidays, vacation, and sick leave

Reynolds and Reynolds promotes a healthy lifestyle and is an equal opportunity employer.

Salary

$50,000 - $55,000 annually

Questions? Contact [e-mail]