IT Help Desk Technician

Nexis Builds; Los Angeles (CA); Remote; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking company as an IT Help Desk Technician and be the backbone of our tech success! In this fully remote role, you'll support engineers and project managers by troubleshooting and maintaining tech infrastructure. If you have a passion for helping people and solving tech problems, this is your chance to make a real impact while enjoying full benefits from day one. With a focus on innovation and excellence, you'll be part of a collaborative team dedicated to keeping our systems running smoothly. Apply now and help us build something amazing together!

Benefits

Full health insurance

Competitive salary

Ongoing training

100% remote work

Career development opportunities

Qualifications

• 1+ years of IT support experience required.
• IT certifications preferred (CompTIA A+, Microsoft).

Responsibilities

• Answer IT support requests via email, chat, and phone.
• Troubleshoot software, hardware, and network issues.

Skills

Problem-solving

Customer service

Communication

Adaptability

Reliability

Education

High school diploma or GED

IT coursework or degree

Tools

Active Directory

Office 365

CompTIA A+

Microsoft certifications

Job description

IT Help Desk Technician (Remote)
Be the Backbone of Our Tech Success at Nexis Builds!

At Nexis Builds, we don't just construct buildings; we build the technology that powers them. Behind every great company is a rock-solid IT team ensuring everything runs seamlessly. That's where you come in.

We're looking for an IT Help Desk Technician who's more than just tech-savvy; you love helping people, solving problems, and making technology work for others. Whether it's troubleshooting an urgent issue, guiding a frustrated team member through a tech fix, or improving our systems, you'll be the go-to expert that keeps our team connected and productive.

Fully Remote Role
Work from anywhere while making a real impact.

Be the Tech Lifeline
Support engineers, project managers, and executives across Nexis Builds.

Hands-On IT Support
Troubleshoot, install, configure, and maintain tech infrastructure.

Full Benefits from Day One
Because taking care of you is just as important as taking care of our tech.

If you're passionate about IT support and want to be part of a company that values innovation and excellence, this is the job for you.

What You'll Do Every Day

1. Be the first line of defense: Answer IT support requests via email, chat, and phone.
2. Solve tech problems fast: Troubleshoot software, hardware, and network issues to keep our team moving.
3. Keep our systems running: Install, configure, and maintain computers, software, and peripherals.
4. Manage user accounts & permissions: Administer systems like Active Directory and Office 365.
5. Enhance security & efficiency: Apply security updates, follow IT best practices, and educate users.
6. Document solutions: Keep clear records of troubleshooting steps and system changes.
7. Work with a collaborative IT team: Escalate complex issues and contribute to process improvements.

What We Are Looking For

1. You love helping people. Technology can be frustrating; we need someone who's patient and supportive.
2. You are a problem-solver. You enjoy troubleshooting and finding the best solutions fast.
3. You are a great communicator. You can explain technical issues in a way that makes sense to non-tech folks.
4. You are adaptable. Every day brings new challenges, and you're ready for them.
5. You are reliable. People depend on IT, and we'll depend on you.

Must-Have Qualifications

1. High school diploma or GED required (IT coursework or degree is a plus).
2. 1+ years of IT support experience (Help Desk, Desktop Support, or equivalent).
3. IT Certifications (CompTIA A+, Microsoft, or similar preferred).
4. Experience with customer service & technical troubleshooting; you know how to keep users happy.

What's in It for You?

1. Full health insurance & benefits from day one - no waiting!
2. Competitive salary & growth opportunities - we invest in your future.
3. Ongoing training & career development - we'll help you level up.
4. 100% remote work supporting a cutting-edge company from the comfort of your home.
5. Join a great company - be part of a team that's making an impact.

- Ready to Make a Difference? Apply Now!

This isn't just another IT support job; it's your chance to be part of something bigger. At Nexis Builds, our team depends on technology, and we're counting on you to keep it running smoothly. If you are passionate about IT and love solving problems that make people's lives easier, this is the role for you.

Apply today and let's build something amazing together!