Level I IT Support / Helpdesk Technician

Document Solutions LLC; Kenilworth (NJ); On-site; USD 38,000 - 52,000; Full time

Job summary

Document Solutions LLC is seeking a Level 1 IT Service Technician to join their team in Kenilworth, NJ. This role involves resolving customer IT service tickets, troubleshooting issues, and delivering exceptional customer service. Candidates should possess at least one year of helpdesk experience and a clean driving record. The company offers an excellent salary, benefits, and opportunities for advancement.

Benefits

Open opportunity for advancement

Ongoing training opportunities

Outstanding benefits package (incl. medical and dental coverage)

401(k) plan with matching company contribution

Profit Sharing Plans

Paid vacation time

Qualifications

• Must have a clean NJ Driver’s license.
• Ability to stay current with changing technology.
• Enthusiastic positive attitude and self-motivation.

Responsibilities

• Resolve incoming Level 1 Service Tickets.
• Communicate with customers throughout the support process.
• Perform on-site hardware repairs and installations as necessary.

Skills

Customer service skills

Communication skills

Troubleshooting IT issues

Ability to learn new technologies

Education

IT Certification (CompTIA, Microsoft, etc.)

At least 1 year of MSP helpdesk experience

Tools

Microsoft Operating Systems

Office Applications

Ethernet Networking

Job description

Document Solutions is looking for a motivated, self-starting individual to join our team. The candidate must have experience working in the IT field, possess the ability to learn new technologies, and the ability to work in a team environment. Primary duties are to work directly with customers to resolve all Level 1 IT service tickets. Must have a customer friendly attitude, good written / oral communication skills, and the ability to multi task in this fast paced, customer driven environment. Must be hard working, customer oriented, and possess a clean driving record.

As a Level 1 IT Service Technician, you are primarily responsible for receiving incoming service tickets, resolving the technical issues, and communicating with the customer throughout the process.

– Act as the first point of contact to the customer for all service requests
– Coordinate and schedule IT support tickets to ensure maximum utilization of billable resources
– Review incoming service tickets (via telephone, email, etc) and assign to the appropriate resource
– Communicate with customers as necessary, keeping them informed on service ticket progress
– Resolve incoming Level 1 Service Tickets and see them through to completion
– Troubleshoot daily Level 1 Service issues via remote support tools
– Perform on-site hardware repairs / new installations as necessary

Qualified candidates will have:

• A clean NJ Driver’s license
• At least 1 year of MSP helpdesk experience (or equivalent)
• Knowledge of Microsoft Operating Systems / Office Applications / Ethernet Networking
• Ability to troubleshoot IT issues quickly and efficiently
• Be able to stay current with ever-changing technology and IT solutions
• Ability to meet daily goals
• Excellent communication and customer service skills
• Enthusiastic positive attitude
• Self-motivation with strong initiative to succeed
• IT Certification is a plus (CompTIA, Microsoft, etc)

We provide benefits that include:

• Excellent salary
• Open opportunity for advancement
• Company supplied uniform
• Ongoing training opportunities
• Outstanding benefits package (incl. medical and dental coverage)
• 401(k) plan with matching company contribution
• Profit Sharing Plans
• Paid vacation time

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