Enable job alerts via email!

IT Helpdesk Technician

Audi Hawthorne

Hawthorne (NY)

On-site

USD 45,000 - 65,000

Full time

20 days ago

Generate a tailored resume in minutes

Land an interview and earn more. Learn more

Start fresh or import an existing resume

Job summary

Audi Hawthorne is seeking a Help Desk Technician to support our dealerships in Metro New York, providing both on-site and remote assistance. The ideal candidate will have experience with Windows Servers and excellent communication skills. Join a family-owned environment that values community and offers long-term job security and growth opportunities.

Benefits

Medical and Dental
401K Plan
Paid time off and vacation
Growth opportunities
Paid Training
Long term job security

Qualifications

  • One year Helpdesk experience preferred.
  • Strong knowledge of Windows Server 2008 and newer.
  • Valid Driver’s License required.

Responsibilities

  • Support and maintain Windows workstations and servers.
  • Document incidents in the Help Desk software.
  • Provide remote Help Desk coverage as needed.

Skills

Customer Service
Communication
Time Management
Technical Support
Adaptability

Tools

Windows Server
Microsoft Exchange
Microsoft Office
Cisco Networking

Job description

At New Country, our people do whatever it takes to find solutions. We’re building a culture that’s genuinely engaged & dedicated to communities we serve. Our dealerships & employees pride themselves on being deeply involved in local communities, charities, nonprofit organization, and consider it a privilege to serve. With deep roots in the cities and towns where our car dealerships are located, we pride ourselves on a family atmosphere and strong customer bonds.
This position will be based in Hawthorne, NY and will provide on-site support for New Country Motor Car Group dealerships in the Metro New York Cityand Long Island, NY markets; additionally will provide remote support to New Country dealerships in otherU.S. markets.
Benefits
    Medical and Dental
    401K Plan
    Paid time off and vacation
    Growth opportunities
    Paid Training
    Family owned and operated
    Long term job security
Responsibilities
    Support, maintain and implement Microsoft Windows workstations, clients and printers
    Support, maintain and implement Microsoft Windows servers to provide the following services: Exchange, File services, Print services, Network services (DHCP, AD, DNS)
    Documents, report, track and resolve incidents in the Help Desk software
    Maintains central source of information enabling Help Desk Technicians to rectify issues with minimal disruption to business
    Provide Help Desk presence during normal business hours. Provide remote Help Desk coverage one full Saturday per month in rotation with other IT staff (every 3 weeks)
    Coordinate and provide 1st and 2nd level support for addressing new and open issues
    Interface with automobile manufacturer IT support to resolve open issues
    Regular schedule M-F, 8AM-5PM, after hours and weekend work as needed
    Additional responsibilities as assigned by IT Director
Qualifications
    Valid Driver’s License
    One year Helpdesk experience (preferred)
    Excellent customer service, communication, and time management skills
    Ability to quickly adapt to changing project requirements
    Must possess ability to manage multiple projects concurrently
    Strong knowledge of Windows Server 2008 and newer server technologies, Active Directory, Group Policy and Microsoft Exchange
    Expert technical knowledge of MS Office, Windows 7/8/10, workstation (laptop/desktop)
    Working knowledge of TCP/IP based LAN and WAN technologies and basic working knowledge of Cisco networking equipment & configuration
    Must be a United States citizen with a valid driver's license and clean driving record
    Must be willing to travel on a daily basis between locations
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.