IT Helpdesk Technician - J0051953

Astemo Ltd.; Blanchester (OH); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Astemo Ltd. is seeking a Helpdesk/Support specialist responsible for maintaining, installing, and troubleshooting IT systems to ensure reliable operations. The role involves researching strategic IT solutions, assisting end users, and handling Help Desk requests across Windows environments.

You will document and monitor issues to ensure timely resolution and may deploy hardware as needed. The ideal candidate has anAssociates Degree in IT or related area or equivalent experience, at least 1 year

Qualifications

• Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.
• Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.
• Troubleshooting and installation knowledge of Microsoft Client Operating systems (Windows 7/8.1/10/11), Microsoft Office, imaging technologies.

Responsabilités

• Researches and implements technological strategic solutions related to Helpdesk support.
• Provides support to end users on a variety of issues; identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and Help Desk requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Deploy hardware as needed.
• Provide Off-Hour support as needed, including taking home company-provided equipment nightly to provide support.

Connaissances

Customer service

Hardware knowledge

IT systems interconnection

Mobile devices (iPhone/iOS)

TCP/IP and LAN networking

Safety compliance

Adaptability to special projects

Formation

Associates Degree in IT or related area

Description du poste

General Summary

Maintains, installs, and troubleshoots IT related systems to ensure reliable operations.

Job Summary

• Researches and implements technological strategic solutions related to Helpdesk support
• Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email, and Help Desk requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Troubleshooting and installation knowledge of Microsoft Client Operating systems, Windows 7/8.1/10/11, Microsoft Office, and Imaging technologies
• Deploy hardware as needed.
• Provide Off-Hour support as needed. This includes taking home company provided equipment nightly to provide support.

Qualifications

Knowledge, Skills, and Abilities

• Strong customer service skills with the ability to handle multiple tasks with frequent interruptions.
• Understanding of computer hardware (SSD, RAM, Processor, etc.)
• Knowledge and understanding of IT systems, and how they interconnect.
• Familiarity with mobile devices: iPhone and iOS
• Basic Working knowledge of TCP/IP and LAN Networking
• Adhere to all safety policies & guidelines.
• Willingness to take on special projects as directed by management.

Education

Associates Degree in IT or related area, applicable certificates, or equivalent IT experience.

Experience

Minimum of 1 year of experience, Certifications relevant to the position will receive higher consideration.

Working Conditions

Physical Demands

• Team members may be routinely exposed to equipment operational noise heat-cold-and dust.
• Team Member may be required to stand, sit, squat, walk, bend, move, reach, or stretch for prolonged time periods with no restrictions, as required by job duties.
• Work in a safe and professional manner while adhering to all regulatory requirements (OSHA, EPA, State, and Federal regulations, etc.).
• Comprehend and adhere to management directions and/or safety instructions with no restrictions.
• Effectively communicate in Business English language.
• Pull, push, carry, lift, or move items up to 50 lbs. throughout the work shift without assistance, as required by job duties.
• Pull, push, carry, lift or move materials/people/items/equipment weighing over 50lbs or more during the work shift, with the use of Company provided devices as required by job duties.

Travel

Local travel may be required as needed. Must have a valid driver’s license.

Location

100% Onsite